Client Services Associate

6 months ago


Douglas, United Kingdom Zurich Insurance Full time

**Location: Isle of Man**

**“What’s it all about?”**

This is an excellent opportunity for a technically minded individual to gain exposure to our Corporate Pensions business working within the Zurich International Corporate servicing team. Responsibilities include administration of Corporate Plans and their Employee policies, primarily processing inbound payments and dealing with a wide range of internal and external customer queries.

You will have contact with large multi-national organisations and will need to respond to their different requirements. This will involve understanding their corporate structure and identifying the correct Anti Money Laundering (AML) documentation.

**“What will I do and how?”**
- Set and achieve targets to maintain productivity, efficiency, and quality within defined service standards.
- Investigating and resolving queries to internal and external customers.
- Assisting with producing timely and accurate management information.
- Ability to prioritise to ensure key financial tasks are completed within agreed timeframes.
- Working with the Corporate Relationship Management Team to ensure excellent service is provided to key customers.
- Identify and take forward continuous improvement opportunities.

**“So, what makes me a good fit for the role?”**
- Good financial service industry experience in a similar role is preferred within a customer service environment.
- Experience of identifying and interpreting corporate structures and corporate AML requirements is preferred but not essential.
- Excellent verbal and written communication skills.
- Good working knowledge of Microsoft Office 365.
- Experience or knowledge of employee benefits is beneficial.
- Be numerate, hardworking, and enthusiastic with an ability to take ownership and responsibility for customers and own actions.
- Highly organised with great attention to detail who seeks ways to improve processes.
- Hold a great technical mindset and enjoy problem solving.

**The reward**:
In return we are offering an attractive salary plus a generous benefits package including bonus and defined contribution pension scheme. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. As well as this we have our state-of
- the
- art headquarters where we have free on-site car parking.

**Who are we?**
We are Zurich International Life

We support our fellow business units who provide life and savings products to markets around the world. Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry. We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.

This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

**Please take a look at the video for an insight into Zurich**:
**So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.



  • Douglas, United Kingdom Ability Plus Full time

    Are you a high performing, customer services expert looking for your next role? One of our global clients’ based in the Central Douglas is looking for a Senior Associate to join their team of Customer Services. You will provide support to the team, reviewing work is completed within expected timescale, identifying issues and providing solutions. You will...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** **Looking for your next move?** Have you got the power to transform problems into first class solutions? Most importantly, do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then Customer Services may be a great career path for...


  • Douglas, United Kingdom Ability Plus Full time

    **About the Isle of Man** The Isle of Man is a leading international business centre renowned for its innovation, professionalism, and long-standing policy of positive engagement with international initiatives and standards. The Isle of Man has its own democratically elected Parliament and judicial system. In addition, the Isle of Man has a stable and...

  • Client Accountant

    7 days ago


    Douglas, United Kingdom Orchard Recruitment Ltd Full time

    Our Douglas-based firm are an Accounting and Advisory business with an international reach and focus. With continued growth experienced across many areas of the business, they are actively seeking a qualified Client Accountant.Reporting to the Associate Director (TCSP), the Client Accountant will be responsible for managing the financial accounts of multiple...

  • Cleaner

    7 months ago


    Douglas, United Kingdom Excellerate Services Full time

    **GSA are part of the Excellerate Group who are dynamic, technology led market leader for the provision of soft services across the UK and Ireland.** **We work with many of the UK and Ireland's best-known retail and distribution companies, and** our enviable client retention rate is testament to our commitment to excellent service delivery for every client,...

  • Cleaning Supervisor

    6 months ago


    Douglas, United Kingdom Excellerate Services Full time

    **GSA are part of the Excellerate Group who are dynamic, technology led market leader for the provision of soft services across the UK and Ireland.** **We work with many of the UK and Ireland's best-known retail and distribution companies, and** our enviable client retention rate is testament to our commitment to excellent service delivery for every client,...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** Are you driven by a sense of restless determination, ready to tackle challenges head-on? Do you possess the remarkable ability to turn obstacles into innovative solutions? Most importantly, does the idea of collaborating in a fast-paced, dynamic environment while delivering tangible results excite you? If your response...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Isle of Man** Are you ready to make a meaningful impact? We are looking for talented individuals to join our team and help us achieve excellence in customer service and satisfaction. If you are passionate, driven, and eager to make a difference, we want to hear from you! **What You’ll Bring**: - Exceptional communication skills with the...

  • Client Compliance

    6 months ago


    Douglas, United Kingdom LRI Invest Full time

    Description Apex Group are looking for a Client Compliance & AML Officer (Cayman Islands) who will be responsible for ensuring that the assigned portfolio of client entities has comprehensive and effective systems and controls in place to maintain compliance with relevant legal and regulatory requirements, to advise on such systems and controls and to...

  • Client Advisor

    6 months ago


    Douglas, United Kingdom Ability Plus Full time

    Do you want a rewarding career where you will have the opportunity to help people at an important point in their lives and enjoying the satisfaction of your work being truly valued? Then come and work for our client’s company as a Mortgage Advisor! If you have previous customer services experience ideally within the finance sector, then we want to hear...


  • Douglas, United Kingdom RBS International Full time

    **Customer Service & Operations**, **Customer**: **Client Support, Coutts Crown Dependencies**: Douglas-IOM, Isle of Man Permanent Full Time R-00227946 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the Isle of Man and...


  • Douglas, United Kingdom RBS International Full time

    **Customer Service & Operations**, **Customer**: **Client Support, Coutts Crown Dependencies**: Douglas-IOM, Isle of Man Permanent Full Time R-00227947 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the Isle of Man and...


  • Douglas, United Kingdom IQ-EQ Full time

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. - Provide close team and client management support to ensure an excellent quality of service, consistency...

  • Client Accountant

    1 month ago


    Douglas, Isle of Man, United Kingdom CV-Library Full time

    Our Douglas-based firm are an Accounting and Advisory business with an international reach and focus. With continued growth experienced across many areas of the business, they are actively seeking a qualified Client Accountant. Reporting to the Associate Director (TCSP), the Client Accountant will be responsible for managing the financial accounts of...

  • Home Care Associate

    5 days ago


    Castle Douglas, Dumfries and Galloway, United Kingdom Rainbow Care Services Full time

    **Job Summary:**We are seeking a highly motivated and caring Care Worker to join our team at Rainbow Care Services. As a Care Worker, you will have the opportunity to make a real difference in the lives of service users, providing them with the support and care they need to live safely and independently in their own homes.The estimated salary for this role...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** **Do you have a passion for customer service and looking for a new challenge?** Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Isle of Man** **Do you have a passion for customer service and looking for a new challenge?** Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our word for it -...


  • Douglas, United Kingdom Isle of Man Government Full time

    We are looking for an **Associate Specialist in Substance Use** to join our Drug & Alcohol Team on the beautiful Isle of Man, where we are aiming to become the world's best small Island based health and care system. If you would like to achieve a fantastic work-life balance with a professionally satisfying job, then this could be the role for you. **About...

  • Service Owner

    7 months ago


    Douglas, United Kingdom Derivco Full time

    Job Profile Summary: At Derivco, we work alongside our clients who are considered giants in the industry, to create and develop the platform that hosts some of the best online casino games in the industry. We are also Platinum partners with vendors such as Microsoft and we are proud to say we employ over 2,500 of the brightest minds across our offices in...

  • Client Support Advisor

    6 months ago


    Castle Douglas, United Kingdom SuperControl Ltd Full time

    **Client Support Advisor** **Job Summary** We are looking for a proactive and customer-focused Client Support Advisor to join our team. To be the right fit, you’ll be passionate about customer service, motivated to learn and eager to contribute to the team. In this role, you will work with and support our clients to help them make the most of...