![SuperControl Ltd](https://media.trabajo.org/img/noimg.jpg)
Client Support Advisor
1 week ago
**Client Support Advisor**
**Job Summary**
We are looking for a proactive and customer-focused Client Support Advisor to join our team. To be the right fit, you’ll be passionate about customer service, motivated to learn and eager to contribute to the team.
In this role, you will work with and support our clients to help them make the most of SuperControl and build trusting and lasting relationships. You will help them configure their software, provide training, user support, and explore ways for them to use our system to feel productive and grow their business.
**Responsibilities**
- Provide excellent customer service to our clients, both verbally and in writing
- Assist clients with troubleshooting and resolving issues
- Configure SuperControl for clients' specific needs
- Provide training and support to clients on how to use SuperControl
- Explore ways for clients to use SuperControl more effectively and grow their business
- Stay up to date on the latest features and functionality of SuperControl
**Detailed Responsibilities**
- Build relationships with clients by helping them set up their accounts and delivering tailored learning via online tutorials.
- Liaise with third parties on behalf of clients to assist with setup and ongoing service delivery.
- Write help notes and articles to help clients troubleshoot and problem-solve.
- Mentor clients and use your industry expertise (you’ll develop this on the job) to help them develop and grow their businesses.
- Plan and deliver training webinars to small groups of clients to increase their working knowledge of the system and share industry knowledge and best practices.
- Attend and exhibit at events with other members of the team (occasional).
- Answer the telephone when necessary and sometimes take minutes for meetings.
- Contribute to the wider activities of Client Support, including peer mentoring, cross-team working on projects, proactive outreach campaigns, and continuous improvement.
- Record all work done in the company's CRM, Microsoft Dynamics.
- Contribute content and ideas to the company blog and social media channels on an ongoing basis.
- Occasionally visit clients' premises to provide support (expenses covered by the company).
**Qualifications**
- Excellent customer service skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Excellent written and verbal communication skills
- Ability to work under pressure and meet deadlines
- A go-getting attitude - solutions-focused and collaborative, with a desire to take ownership of a case and see it through to completion
- Attention to detail
- Proficient in Microsoft technology, particularly Word and Excel
- An appetite for learning - the industry, the software, personal development
**Desired Skills**
- Experience in tourism, financial administration, or software-related roles
- Background in project management or process development
**Competitive benefits package, including**:
- 29 days of holiday, rising to 38 days over time
- Team bonus linked to company performance
- Group personal pension scheme with employer contribution
- Healthcare insurance
- Hybrid working arrangement
- Training and progression opportunities
- Wellbeing and fun initiatives
- Charity events and fundraising
**Starting Salary**: £23,250
**Location**: Castle Douglas, Scotland (hybrid working, min. two days per week in the office)
**Working hours**: Monday to Friday, 09.00-17.00. This role includes rotational weekend working. where you’ll work up to 7 hours no more than one weekend in four. You can work this from home and you’ll get your time back in lieu.
**Reporting to**: Client Support Manager
**Probationary Period**: Four months
Pay: £23,250.00 per year
Schedule:
- Monday to Friday
Work Location: Hybrid remote in Castle Douglas, DG7 1BE
-
Client Support Advisor
2 weeks ago
Castle Douglas, United Kingdom SuperControl Ltd Full time**Client Support Advisor** **Job Summary** We are looking for a proactive and customer-focused Client Support Advisor to join our team. To be the right fit, you’ll be passionate about customer service, motivated to learn and eager to contribute to the team. In this role, you will work with and support our clients to help them make the most of...
-
Client Advisor
3 weeks ago
Douglas, United Kingdom Ability Plus Full timeDo you want a rewarding career where you will have the opportunity to help people at an important point in their lives and enjoying the satisfaction of your work being truly valued? Then come and work for our client’s company as a Mortgage Advisor! If you have previous customer services experience ideally within the finance sector, then we want to hear...
-
Private Client Tax Director
1 month ago
Castle Douglas, United Kingdom Johnston Carmichael Full timeWe are looking to recruit a Director for our Private Client Tax team. We are flexible on location within Scotland. The Private Client Tax Director will be responsible for (but not limited to): Manage the client portfolio, and build on existing relationships with clients and their wider professional network to ensure satisfaction with services provided,...
-
Private Client Tax Director
1 week ago
Castle Douglas, Dumfries and Galloway, United Kingdom Johnston Carmichael Full timeWe are looking to recruit a Director for our Private Client Tax team. We are flexible on location within Scotland. The Private Client Tax Director will be responsible for (but not limited to):Manage the client portfolio, and build on existing relationships with clients and their wider professional network to ensure satisfaction with services provided,...
-
Customer Service Advisor
2 weeks ago
Douglas, United Kingdom Barclays Full time**Customer Service Advisor - Complaints** **Douglas, Isle of Man** As a Barclays Customer Service Advisor - Complaints, you will be working within the Private Bank Complaints Team accountable for providing exemplary Complaint Handling and Client Service to Private Bank, Crown Dependencies, and International Banking clients. externally. For this role, you...
-
Support Worker
4 weeks ago
Castle Douglas, United Kingdom Novo Therapy & Care Full timeSupport Worker Based in Castle Douglas and Dumfries We are seeking a motivated, flexible and creative person to support a young woman in early thirties with a brain injury, to enjoy home and community activities including socialisation. You will be required to work every Wednesday and alternate Thursday all day, then on alternate Thursdays you will work in...
-
Customer Advisor
2 weeks ago
Douglas, United Kingdom B&Q Full timeAbout the roleCustomer Advisor on the Seasonal DepartmentFull time - 39 hours per weekPermanent ContractShifts available Monday - Sunday, 7.00am pm£12.60 per hour (Inclusive of a £2.00 per hour, store specific location allowance)At this time, we can only consider applicants for this role who can provide valid documentation of entitlement to work on the...
-
Client Services Advisor
2 weeks ago
Douglas, United Kingdom Zurich Insurance Full time**Location: Isle of Man** Are you ready to make a meaningful impact? We are looking for talented individuals to join our team and help us achieve excellence in customer service and satisfaction. If you are passionate, driven, and eager to make a difference, we want to hear from you! **What You’ll Bring**: - Exceptional communication skills with the...
-
Client Support, Coutts Crown Dependencies
4 weeks ago
Douglas, United Kingdom RBS International Full time**Customer Service & Operations**, **Customer**: **Client Support, Coutts Crown Dependencies**: Douglas-IOM, Isle of Man Permanent Full Time R-00227946 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the Isle of Man and...
-
Client Support, Coutts Crown Dependencies
4 weeks ago
Douglas, United Kingdom RBS International Full time**Customer Service & Operations**, **Customer**: **Client Support, Coutts Crown Dependencies**: Douglas-IOM, Isle of Man Permanent Full Time R-00227947 Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the Isle of Man and...
-
Client Support, Coutts Crown Dependencies
2 weeks ago
Douglas, United Kingdom RBS International Full timeCustomer Service & Operations, Customer:Client Support, Coutts Crown Dependencies:Douglas-IOM, Isle of ManPermanentFull TimeR Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in the Isle of Man and as such all normal working days...
-
Client Support, Coutts Crown Dependencies
2 weeks ago
Douglas, United Kingdom RBS International Full timeCustomer Service & Operations, Customer:Client Support, Coutts Crown Dependencies:Douglas-IOM, Isle of ManPermanentFull TimeR Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in the Isle of Man and as such all normal working days...
-
Client Support Administrator, Private Banking
4 weeks ago
Douglas, United Kingdom RBS International Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man. Join us as a Client Support Administrator in Private Banking - Working with a...
-
Client Support Administrator, Private Banking
2 weeks ago
Douglas, United Kingdom RBS International Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man.Join us as a Client Support Administrator in Private Banking Working with a supportive...
-
Sales Advisor
4 weeks ago
Douglas, United Kingdom New Look Full time**SALES ADVISOR**: **Level**: L8 - Retail Staff **Closing Date**: 15/03/2023 **Permanent / Fixed Term**: Permanent **Store Location**: Douglas **Contract variations available**: 4 hours, 8 hours, 12 hours **More about the role**: **About Us** At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and...
-
Customer Advisor
3 weeks ago
Douglas, United Kingdom B&Q Full time**About the role** **Customer Advisor on the Seasonal Department** **Full time - 39 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£12.60 per hour (Inclusive of a £2.00 per hour, store specific location allowance)** **At this time, we can only consider applicants for this role who can provide valid...
-
Customer Advisor
4 weeks ago
Douglas, United Kingdom B&Q Full time**About the role** **Customer Advisor on Checkouts OR Seasonal Department** **Part time - 20 hours per week** **3 Month Fixed Term Contract** **5 shifts per week, 4 hours per shift** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£12.60 per hour (Inclusive of a £2.00 per hour, store specific location allowance)** **At this time, we can...
-
Customer Service Advisor
2 weeks ago
Douglas, United Kingdom Barclays Full timeJob: Customer Service AdvisorLocation: Isle of ManSalary: £24,300 per annum + Excellent BenefitsAs a Barclays Customer Service Advisor, you will act as the first point of contact for our International/Offshore clients your role will be to provide a confident, professional and knowledgeable manner at all times to ensure their needs are met. You'll also be...
-
No7 Advisor
7 days ago
Douglas, United Kingdom No.7 Boots Full timeCork Douglas Court Shopping Centre Full-Time Permanent - Being a No 7 Advisor is an exciting role with lots of customers to help and offer advice to about their skincare and beauty needs. Delivering a great customer experience will be second nature to you - listening, building rapport and creating authentic relationships with your customers will be at the...
-
No7 Advisor
1 week ago
Douglas, United Kingdom Boots Full timeSummary Job Reference: - 208800BR Cork Douglas Court Shopping Centre Permanent Full-time Being a No 7 Advisor is an exciting role with lots of customers to help and offer advice to about their skincare and beauty needs. Delivering a great customer experience will be second nature to you - listening, building rapport and creating authentic relationships...