Customer Service Advisor
6 months ago
We are looking for **Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.**
**OTE- £24,500 - £25,500k - Overtime paid x2 hourly rate - Career Progression**
**About the role**:
You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range from high street banks to individual customers.
**Main Responsibilities of a Customer Service Advisor**:
- Delivering a proactive, professional, and productive service.
- Ensuring that you are always delivering service excellence.
- Ability to overcome customer’s objections to ensure that service levels are maintained for our clients.
**Benefits of being a Customer Service Advisor**:
- 25 days annual leave + Bank Holidays.
- Day off for your birthday.
- 1 day a week working from home on a Wednesday.
- Overtime paid 2 x hourly rate.
- Clear career progression with the opportunity to gain industry qualification.
- Annual Charity Day where we support local community charities and activities.
- Perks at Work - Discounts on products and services inc electrical & Travel
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
- Cycle to work scheme.
**Skills and experience required to be a successful Customer Service Advisor**
- Outstanding customer care / customer service experience.
- Resilient, positive, organised and ability to work at pace.
- Excellent verbal and written communication skills.
- A positive and proactive attitude, with the ability to work effectively in a team
**Helpful information**
- Competitive Basic Salary
- 37.5 hours per week over 5 days.
- Hours are Tuesday - Friday 10:30am - 19:00 with a Saturday 9am - 5:30pm.
**Countrywide Surveying Services** are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, **mortgage services**, **surveying**, **conveyancing** and more
S&C00146
Job Reference: S&C00146
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