Customer Service Advisor

4 months ago

Castle Donington, United Kingdom Countrywide Full time

Customer Service Advisor

We are looking for Customer Service Advisors to join our Surveyor booking team at our National Operations Centre based in Castle Donington, Derby.

OTE- £25,500k - Uncapped Commission - Overtime paid x2 hourly rate

About the role:
You will be providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range from high street banks to individual customers.

Main Responsibilities of a Customer Service Advisor:

Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase. Delivering a proactive, professional, and productive service. Ensuring that you are always delivering service excellence. Ability to overcome customer’s objections to ensure that service levels are maintained for our clients.

Benefits of being a Customer Service Advisor:

25 days annual leave + Bank Holidays. Day off for your birthday. 1 day a week working from home on a Wednesday. Overtime paid 2 x hourly rate. Clear career progression with the opportunity to gain industry qualification. Annual Charity Day where we support local community charities and activities. Perks at Work – Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Health Screening – discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme.

Skills and experience required to be a successful Customer Service Advisor

Outstanding customer care / customer service experience. Resilient, positive, organised and ability to work at pace. Excellent verbal and written communication skills. A positive and proactive attitude, with the ability to work effectively in a team IT literate (MS Office, internet, email systems)

Helpful information

Competitive Basic Salary 37.5 hours per week over 5 days. Hours are Tuesday - Friday 10:30am - 19:00 with a Saturday 9am - 5:30pm.

Countrywide Surveying Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services , surveying , conveyancing and more

Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

S&C00231

  • Customer Service Advisor

    5 months ago

    Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range...

  • Customer Service Advisor

    4 months ago

    Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **OTE- £24,500 - £25,500k - Overtime paid x2 hourly rate - Career Progression** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to...

  • Customer Service Advisor

    5 months ago

    Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range...

  • Customer Service Advisor

    1 month ago

    Castle Donington, United Kingdom CV-Library Full time

    Join Our Team: Customer Service Advisor Position: Frontline Customer Service Advisor Interviews being held on the 27th September - With a start date of 14th October 2024 Location: East Midlands Airport ( DE74 2TR), Castle Donington Salary: £13.82 p/h (£20.73p/h after 40 hours) Apply Now! Why Choose Job&Talent: Career growth...

  • Customer Service Advisor

    5 months ago

    Castle Donington, United Kingdom Frontline Recruitment Group Full time

    **Customer service advisor** Ensuring all customer requirements are dealt with in a timely and professional way. Your main duties will be: - Manage and resolve customer enquiries within a timely manner, taking ownership of the enquiry from start to finish. - Accurately recording and updating the information on the Customer service (CRM) system - Handling...

  • Customer Service Advisor

    5 months ago

    Castle Donington, United Kingdom Talk Staff Recruitment Full time

    We are currently looking to recruit a Customer Service Advisor for our successful, family run business in Castle Donnington, who offer development of their employees and a number of benefits. **To be considered for the Customer Service role, you’ll require the following essentials**: - The ability to deliver excellent customer service to each customer -...

  • Customer Service Advisor

    1 month ago

    Castle Donington, United Kingdom CV-Library Full time

    Job description A Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for? We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first...

  • Customer Service Advisor

    5 months ago

    Castle Donington, United Kingdom Pertemps Leicester Full time

    Job descriptionA Great Opportunity working for a market leader within distribution. Looking to work for One of the Top Ten Companies to work for?We need experienced Customer Service Agents to become integral members of the Frontline Customer Service Team. My client is looking for Customer Service Advisors to join their incredible team to be the first point...

  • Part Time Customer Service Advisor

    5 months ago

    Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Part time Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this...

  • Part Time Customer Service Advisor

    4 months ago

    Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Part time Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this...

  • Aftersales Service Advisor

    4 months ago

    Castle Donington, United Kingdom Available Car Limited Full time

    We are looking for an Aftersales Service Advisor to join our team at Castle Donington. We are seeking a highly organised, customer service focussed professional with a keen eye for detail and naturally enthusiastic personality. **Our Benefits**: - £28,000 per annum - 22 days holiday + bank holidays - Room for progression - Employee discount scheme - Long...

  • Customer Service Representative

    2 weeks ago

    Castle Donington, Leicestershire, United Kingdom Countrywide Full time

    Customer Service AdvisorWe are seeking a skilled Customer Service Advisor to join our Surveyor booking team at our National Operations Centre.Main Responsibilities:Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase.Delivering a proactive, professional,...

  • Customer Service Advisor

    4 months ago

    Castle Donington, United Kingdom Talk Staff Recruitment Full time

    We are working with a fantastic family run business, based in Castle Donnington who are looking for a Sales Administrator to join their successful wholesale company. You will provide excellent customer service and administration skills as part of the busy processing team. To be considered for the role, you’ll require the following essentials: - Current...

  • Customer Service Representative

    4 months ago

    Castle Donington, United Kingdom Webrecruit Full time

    Castle Donington, Derbyshire About us Established in 2010, Medstrom are a market leading provider of medical devices services to the NHS and other caregiving facilities with a strong reputation for providing a reliable, dedicated and trusted service to our partners. As an employee ownership trust (EOT) we have independence in the market which is unlike...

  • Aftersales Advisor

    5 months ago

    Castle Donington, United Kingdom Available Car Limited Full time

    We are looking for an aftersales advisor to join our team at Castle Donington, this is a varied role that requires dealing with many different departments within the business. We are seeking a highly organised, customer service focussed professional with a keen eye for detail and naturally enthusiastic personality. **Our Benefits**: - £25,000 per annum -...

  • Customer Service Representative

    1 month ago

    Castle Donington, Leicestershire, United Kingdom Countrywide Full time

    About the Role:We are seeking a skilled Customer Service Advisor to join our Surveyor booking team at our National Operations Centre. As a key member of our team, you will provide a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations.Main Responsibilities:Booking...

  • Customer Service Representative

    1 month ago

    Castle Donington, Leicestershire, United Kingdom Countrywide Full time

    About the Role:We are seeking a skilled Customer Service Advisor to join our Surveyor booking team at our National Operations Centre. As a key member of our team, you will provide a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations.Main Responsibilities:Booking...

  • Customer Service Representative

    4 weeks ago

    Castle Donington, Leicestershire, United Kingdom Countrywide Full time

    About the Role:We are seeking a skilled Customer Service Advisor to join our Surveyor booking team at our National Operations Centre. As a key member of our team, you will be responsible for providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations.Main...

  • Customer Service Representative

    4 weeks ago

    Castle Donington, Leicestershire, United Kingdom Countrywide Full time

    About the Role:We are seeking a skilled Customer Service Advisor to join our Surveyor booking team at our National Operations Centre. As a key member of our team, you will be responsible for providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations.Main...

  • Customer Service Representative

    3 weeks ago

    Castle Donington, Leicestershire, United Kingdom Countrywide Full time

    About the Role:We are seeking a skilled Customer Service Advisor to join our Surveyor booking team at our National Operations Centre. As a key member of our team, you will be responsible for providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations.Main...