Aftersales Service Advisor
7 months ago
We are looking for an Aftersales Service Advisor to join our team at Castle Donington.
We are seeking a highly organised, customer service focussed professional with a keen eye for detail and naturally enthusiastic personality.
**Our Benefits**:
- £28,000 per annum
- 22 days holiday + bank holidays
- Room for progression
- Employee discount scheme
- Long Service Awards
- Enhanced Maternity and Paternity leave
- Cycle to work scheme
- Death in Service
- Occupational Health
- Corporate gym membership/discounts
- Friendly team environment
**About the role**:
- Work in a busy team reporting to the Aftersales Manager.
- Assisting customers post sale who require help with their vehicle or products purchased.
- Provide high-level customer service to all our customers, both in a face-to-face environment and online through various platforms.
- Booking in jobs for our workshop daily ensuring accurate booking and record keeping.
- Managing a fleet of courtesy cars to ensure they are available and ready for customers’ appointments.
- Meet and greet our customers for their appointments.
- Confirm with the customer that all job cards are accurate, and an accurate vehicle condition video is undertaken.
- Keeping customers updated on the progress of their repairs is pivotal to this role so you will be expected to manage time critical tasks.
**About you**:
Working in a busy team reporting to the Aftersales Manager, our Aftersales Service Advisors provide high-level customer service to all of our customers, both in a face-to-face environment and online through various platforms. The main duties of this role will be to assist customers post sale who require help with their vehicle or products purchased.
**Skills required**:
- Proficient in Microsoft packages and IT literate.
- Well-organised and proactive, with excellent written & verbal communication skills.
- Previous experience in a customer facing environment is essential.
- A flexible team player who is always ready to go the extra mile.
**Hours**: Monday to Friday 08.30 - 17.30 /Saturday 08.30 - 12.30 (1 in 3)
**Job Types**: Full-time, Permanent
Pay: £28,000.00 per year
**Benefits**:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- On-site parking
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- Service Advisor: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Reference ID: Aftersales Service Advisor
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