Customer Service Advisor

7 months ago


Castle Donington, United Kingdom Frontline Recruitment Group Full time

**Customer service advisor**

Ensuring all customer requirements are dealt with in a timely and professional way.

Your main duties will be:

- Manage and resolve customer enquiries within a timely manner, taking ownership of the enquiry from start to finish.
- Accurately recording and updating the information on the Customer service (CRM) system
- Handling customer complaints professionally.
- Building positive relationships with our customers
- Processing orders accurately.
- Working well within a team.

Above is inclusive but not limited to the above tasks.

**In Return**:
**Benefits Included (upon successful probationary period)**:

- Competitive salary
- A good holiday package including your birthday-day off
- Pension Scheme
- Healthcare Cash plan Scheme
- Free on-site parking

**Experience/Skills Needed**:

- Experience in similar customer service/administration role
- Excellent organisation, accuracy, and attention to detail
- Basic accounting principles
- Excellent IT and Excel skills (for example V-look ups and pivot tables)
- Ability to lead by example
- Excellent written and verbal communication skills

Schedule:

- 8-hour shift
- Monday to Friday

**Salary**: £10.45-£11.44 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift

**Experience**:

- customer service advisor: 1 year (preferred)

Licence/Certification:

- Driving Licence & own transprt ideally due to the loation (preferred)

Ability to Commute:

- Castle Donington (required)

Work Location: In person



  • Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range...


  • Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range...


  • Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **OTE- £24,500 - £25,500k - Overtime paid x2 hourly rate - Career Progression** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to...


  • Castle Donington, United Kingdom Buy It Direct Full time

    Do you enjoy talking to customers and delivering excellent Customer Service? Then this might be the perfect job for you! Due to the opening of our new site EMDC in Castle Donington we are looking to recruit a full time permanent customer focused 'Customer Advisor' to work at our 'Click & Collect' collection point. We are looking for someone who enjoys...


  • Castle Donington, United Kingdom Alliance Disposables Ltd Full time

    Your Opportunity To Join A Truly Dynamic Business Alliance is widely recognised as a leading national distributor of non-food products to the hotel, leisure and catering sectors. We are expanding our operation in East Midlands and have an opportunity for an exceptionally motivated Customer Service Advisor. This is a great role for the right person to join a...


  • Castle Donington, United Kingdom Talk Staff Recruitment Full time

    We are currently looking to recruit a Customer Service Advisor for our successful, family run business in Castle Donnington, who offer development of their employees and a number of benefits. **To be considered for the Customer Service role, you’ll require the following essentials**: - The ability to deliver excellent customer service to each customer -...


  • Castle Donington, United Kingdom Vantage Recruitment Full time

    Customer Service Advisor, Castle Donington (own transport or 15 minutes walk from the bus stop), £24,000 - £25,500, Monday to Friday 9am - 5pmIf going that extra mile and ensuring your customers have a smile on their face when they have spoken with you makes you happy, then this is the perfect role for you.Playing a crucial role with your high profile and...


  • Castle Donington, United Kingdom Connells Group Full time

    We are looking for **Part time Customer Service Advisors** to join our Surveyor booking team at our National Operations Centre based in **Castle Donington, Derby.** **About the role**: You will be providing a **telephone-based booking service** for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this...

  • Customer Advisor

    7 days ago


    Castle Donington, United Kingdom Buy It Direct Full time

    Do you enjoy talking to customers and delivering excellent Customer Service? Then this might be the perfect job for you! Due to the opening of our new site EMDC in Castle Donington we are looking to recruit a full time permanent customer focused 'Customer Advisor' to work at our 'Click & Collect' collection point. We are looking for someone who enjoys...


  • Castle Donington, United Kingdom Available Car Limited Full time

    We are looking for an Aftersales Service Advisor to join our team at Castle Donington. We are seeking a highly organised, customer service focussed professional with a keen eye for detail and naturally enthusiastic personality. **Our Benefits**: - £28,000 per annum - 22 days holiday + bank holidays - Room for progression - Employee discount scheme - Long...


  • Castle Donington, United Kingdom Alliance Disposables Ltd Full time

    Alliance is widely recognized as a leading national distributor of non-food products to the hotel, leisure and catering services. Due to expansion at our East Midlands based operation we have an opportunity for exceptionally motivated Customer Service Staff. These are great roles for the right people to join a truly dynamic business and a much focused...


  • Castle Donington, United Kingdom Talk Staff Recruitment Full time

    We are working with a fantastic family run business, based in Castle Donnington who are looking for a Sales Administrator to join their successful wholesale company. You will provide excellent customer service and administration skills as part of the busy processing team. To be considered for the role, you’ll require the following essentials: - Current...


  • Castle Donington, United Kingdom Vantage Recruitment Full time

    Customer Service Manager, Castle Donington, £35-40k, friendly team, free parking, good benefitsAre you a customer-focused leader who thrives on building relationships and empowering teams? Do you enjoy supporting a close-knit group while championing service excellence? If this sounds like you, we’d love to hear from you.We’re looking for an experienced...

  • Aftersales Advisor

    7 months ago


    Castle Donington, United Kingdom Available Car Limited Full time

    We are looking for an aftersales advisor to join our team at Castle Donington, this is a varied role that requires dealing with many different departments within the business. We are seeking a highly organised, customer service focussed professional with a keen eye for detail and naturally enthusiastic personality. **Our Benefits**: - £25,000 per annum -...

  • Contact Centre Advisor

    7 months ago


    Castle Donington, United Kingdom National Grid Electricity Distribution Full time

    Job Introduction Applications are invited for Temporary and Permanent Contact Centre Advisors within the Contact Centre based at Castle Donington. The permanent roles available are within our Priority Services Register (PSR) team, these roles are focused on speaking with elderly, vulnerable and bereaved customers. If you are offered a position, you will...


  • Castle Bromwich, United Kingdom SF Group Full time

    Hours: Monday - Friday Hourly rate: £12:00 - £13:00 per hour. Responsibilities for Customer Service Advisor (Temporary to Permanent): - Providing customers with accurate information about the services - Resolving customer complaints and issues in a timely and efficient manner - Maintaining customer records and updating relevant databases - Working...


  • Castle Donington, United Kingdom National Grid Electricity Distribution Full time

    Job Introduction As one of our Contact Centre Advisors working shifts, you will play a key role in representing the Company positively at all times by handling all telephone calls (inbound & outbound), in a professional, courteous and empathetic manner. One of the roles available will be within our Priority Services Register (PSR) team, this role is...


  • Castle Donington, United Kingdom Pertemps Network Group Full time

    We are looking for passionate people who are able to work within the meet and greet department at East Midlands Airport (DE74 2SA) and help to provide the very best in Customer Service. As a Customer Service Agent, you will predominantly work outdoors ensuring the safe parking of vehicles for passengers using the airport car parks. For this Customer...


  • Castle Donington, United Kingdom 2Fawcett Recruitment Full time

    Role**:Customer Service Administrator** Type: Permanent Location: Castle Donington 2fawcett are currently recruiting for a business based in Castle Donington. This is an exciting opportunity to join a growing brand. You will be required to deliver excellent customer service, putting the customer at the heart of everything you do. Key Responsibilities: -...


  • Castle Donington, United Kingdom 2Fawcett Recruitment Full time

    Role**:Customer Service Administrator** Type: Permanent Location: Castle Donington 2fawcett are currently recruiting for a business based in Castle Donington. This is an exciting opportunity to join a growing brand. You will be required to deliver excellent customer service, putting the customer at the heart of everything you do. Key Responsibilities: -...