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Castle Donington, Leicestershire, United Kingdom Countrywide Full time

About the Role: At Countrywide Surveying Services, a part of the Connells Group, we are seeking a skilled Customer Service Representative to join our Surveyor booking team. The selected candidate will be responsible for providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations.

Main Responsibilities:

  • Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase.
  • Delivering a proactive, professional, and productive service.
  • Ensuring that service levels are maintained for our clients.
  • Ability to overcome customer's objections and provide solutions.

Benefits of Working with Us:

  • 25 days annual leave + Bank Holidays.
  • Day off for your birthday.
  • Flexible working arrangements, including 1 day a week working from home.
  • Overtime paid 2 x hourly rate.
  • Clear career progression with the opportunity to gain industry qualification.
  • Annual Charity Day where we support local community charities and activities.
  • Perks at Work – Discounts on products and services.
  • Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.

Requirements:

  • Outstanding customer care / customer service experience.
  • Resilient, positive, organised and ability to work at pace.
  • Excellent verbal and written communication skills.
  • A positive and proactive attitude, with the ability to work effectively in a team.
  • IT literate (MS Office, internet, email systems).