Customer Service Representative
6 days ago
About the Role: At Countrywide Surveying Services, a part of the Connells Group, we are seeking a skilled Customer Service Representative to join our Surveyor booking team. The selected candidate will be responsible for providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations.
Main Responsibilities:
- Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase.
- Delivering a proactive, professional, and productive service.
- Ensuring that service levels are maintained for our clients.
- Ability to overcome customer's objections and provide solutions.
Benefits of Working with Us:
- 25 days annual leave + Bank Holidays.
- Day off for your birthday.
- Flexible working arrangements, including 1 day a week working from home.
- Overtime paid 2 x hourly rate.
- Clear career progression with the opportunity to gain industry qualification.
- Annual Charity Day where we support local community charities and activities.
- Perks at Work – Discounts on products and services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
Requirements:
- Outstanding customer care / customer service experience.
- Resilient, positive, organised and ability to work at pace.
- Excellent verbal and written communication skills.
- A positive and proactive attitude, with the ability to work effectively in a team.
- IT literate (MS Office, internet, email systems).
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