Service Delivery Leader

3 weeks ago


Castle Donington, Leicestershire, United Kingdom United Parcel Service of America, Inc Full time
Job Description: Service Delivery Leader

We have a dynamic opportunity at United Parcel Service of America, Inc for a skilled Service Delivery Leader who will drive our operational success.

About the Job:
  • Collaborate with the management team to plan and implement strategies for delivering outstanding service to customers.
  • Develop and execute plans to improve operational efficiency, productivity, and quality.
  • Liaise with cross-functional teams to identify areas for improvement and implement changes.
Main Responsibilities:
  1. Analyse operational data to identify trends and areas for improvement.
  2. Lead initiatives to increase productivity, reduce costs, and enhance customer satisfaction.
  3. Communicate progress and achievements to stakeholders through regular reporting.
  4. Develop and implement new procedures and systems to streamline operations.
Essential Skills:
  • Ability to work well under pressure and make sound decisions quickly.
  • Strong analytical skills to interpret complex data and develop effective solutions.
  • Effective communicator with excellent interpersonal skills.
  • Results-driven with a strong focus on customer satisfaction.
  • Strategic thinker with a proven track record of driving business growth.
Working Conditions:

This role requires flexibility and adaptability. A reliable personal vehicle may be required for occasional travel between sites.



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