Customer Service Administrator

5 months ago


Douglas, United Kingdom Zurich Insurance Full time

**Location: Douglas, Isle of Man**

**Do you have a passion for customer service and looking for a new challenge?**

Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results?

If the answer is yes, then a Customer Services Administrator position may be a great career path for you.

Don’t just take our word for it - read on to see for yourself

**Who are we looking for?**

We are looking for enthusiastic Customer Services Administrators to join our expanding team at our state of the art offices in Douglas.

As a Customer Service Administrator, you will deliver great customer service through a variety of channels and provide a first class service to our customers. Some of the key Skills and experience we are looking for include:

- Excellent verbal and written communication skills.
- Ability to cope with various workloads and pressure.
- Naturally curious and inquisitive.
- A team player who can confidently interact with others but who is also able to work independently.
- Strong attention to detail and able to use own initiative as required.
- Open minded and willingness to explore new perspectives.
- A problem solver, who is open to innovation and will challenge the status quo to get the best result.
- Strong time management and organisational skills.

**A bit more about what you will be doing.**
- Communication on the phone to our customers.
- Dealing with a large variety of client requests.
- Maintaining and improving Client satisfaction.
- Updating the business systems with responses from clients.
- Owning a clients request and seeing it through to completion.
- Provide our colleagues with support and assistance when required to respond to client queries.
- An ability to prioritise workloads to ensure that we fulfil our customer obligations.
- Liaising with other business units to resolve issues.
- Working in line with the Controls and procedures in place.

**Who are we?**

We are Zurich International Life

We support our fellow business units who provide life and savings products to markets around the world. Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.

We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.

This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

**Please take a look at the video for an insight into Zurich**:
**So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.



  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Isle of Man** **Do you have a passion for customer service and looking for a new challenge?** Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our word for it -...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** Do you have a passion for customer service and looking for a new challenge? Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our word...


  • Douglas, United Kingdom Ability Plus Limited Full time

    Due to expansion, an excellent opportunity has come available for an experienced Customer Services Administrator to work for our client, a leading Insurance Company. Working within an established team, based in Douglas this role will offer you the opportunity to work on a variety of insurance policies, preparing documents for customers, managing and...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** Are you driven by a sense of restless determination, ready to tackle challenges head-on? Do you possess the remarkable ability to turn obstacles into innovative solutions? Most importantly, does the idea of collaborating in a fast-paced, dynamic environment while delivering tangible results excite you? If your response...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** The Housing section of the Department of Infrastructure is seeking a skilled communicator with a customer focus who will work as part of a team to deliver its customer service function. You will provide appropriate advice and information both for the Departments public sector housing tenants and its private sector customers, including...


  • Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** Are you restless, revved up and ready to get things done? Have you got the power to transform problems into first class solutions? Most importantly, do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then Customer Services may be a great...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role**: The Office of the Clerk of Tynwald provides a wide range of parliamentary and administrative services. The office is proud to deliver high-quality services to Tynwald and the public, and has a reputation for excellence both on and off the Isle of Man. You will be joining a small, friendly and professional organisation whose people work...


  • Douglas, United Kingdom Ability Plus Full time

    Calling all Spanish speakers! We have an exciting role available for people who would like to utilise their language skills communicating with international customers. Our client requires an additional Spanish speaker who is fluent in English, to further strengthen their Customer Service Team within the Finance Sector working Monday - Friday. To be...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** We’re looking for a conscientious, driven and enthusiastic individual to join the Social Security Division Employment Services team in providing high quality administrative support to a team of Employment experts. Your key responsibilities will be to maintain the job centre vacancies website, ensuring a fast turn around and accuracy of...


  • Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...


  • Castle Douglas, United Kingdom bramarpla Full time

    **About us** Our work environment includes: - Casual work attire - Flexible working hours - 80-90% work-from-home The two brands cover very different industries with different customer groups and processes. One is very business-oriented and the other is very public-focussed. Both must be given daily attention in terms of administration to allow the...


  • Douglas, United Kingdom Ability Plus Full time

    **About the Isle of Man** The Isle of Man is a leading international business centre renowned for its innovation, professionalism, and long-standing policy of positive engagement with international initiatives and standards. The Isle of Man has its own democratically elected Parliament and judicial system. In addition, the Isle of Man has a stable and...


  • Douglas, United Kingdom Ability Plus Full time

    **About the Isle of Man** The Isle of Man is a leading international business centre renowned for its innovation, professionalism, and long-standing policy of positive engagement with international initiatives and standards. The Isle of Man has its own democratically elected Parliament and judicial system. In addition, the Isle of Man has a stable and...

  • Senior Administrator

    1 month ago


    Douglas, United Kingdom Orchard Recruitment Ltd Full time

    {"title": "Senior Administrator", "company": "Orchard Recruitment Ltd", "description": "Job SummaryWe are seeking a highly skilled Senior Administrator to join our Fund Services team. The successful candidate will be responsible for providing administrative support to the team, ensuring the smooth operation of our fund services.Key ResponsibilitiesProvide...

  • Senior Administrator

    1 month ago


    Douglas, United Kingdom Orchard Recruitment Ltd Full time

    {"title": "Senior Administrator", "company": "Orchard Recruitment Ltd", "description": "Job SummaryWe are seeking a highly skilled Senior Administrator to join our Fund Services team. The successful candidate will be responsible for providing administrative support to the team, ensuring the smooth operation of our fund services.Key ResponsibilitiesProvide...

  • Administrative Officer

    5 months ago


    Douglas, United Kingdom Isle of Man Government Full time

    **About the role and our team** The Department of Infrastructure is looking to recruit a motivated and professional Administrative Officer to work as a member of the Facilities Maintenance Administration Team, providing an effective, professional and customer-focused service within the Public Estates and Housing Division. Your main responsibilities will...


  • Douglas, United Kingdom Ability Plus Full time

    Calling all Spanish speakers! We have an exciting role available for people who are fluent in English both written and verbal and would like to utilise their language skills within the Finance Sector working Monday - Friday. To be successful for this role, you will be educated to GCSE standard (or equivalent) with previous experience in a customer service...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Join our team as an Administrative Assistant within our Community Services team for Manx Care! You will be assisting with the administrative functions of the Community Services administration office, providing efficient and effective support to the wider Integrated Women Children and Families Community Services team. You’ll be...

  • Business Administrator

    5 months ago


    Douglas, United Kingdom Valencia Waste Management Full time

    **About Frank Solutions**: Frank Solutions is a holding company that acts as the backbone for a number of diverse businesses based on the Isle of Man, as well as holdings throughout the UK and Europe. We take pride in being the largest independent landfill operator in the UK and we own one of the most substantial energy-generating fleets in the country. Our...