Client Services Administrator

7 months ago


Douglas, United Kingdom Zurich Insurance Full time

**Location: Douglas, Isle of Man**

Are you driven by a sense of restless determination, ready to tackle challenges head-on?

Do you possess the remarkable ability to turn obstacles into innovative solutions?

Most importantly, does the idea of collaborating in a fast-paced, dynamic environment while delivering tangible results excite you?

If your response is a resounding "yes," then the role of Client Services Administrator might just be the perfect fit for your career aspirations. But let's not just take our word for it—let's delve into the details

**The opportunity**:
Imagine joining our vibrant Corporate Customer Services team, where your responsibilities would encompass managing the administration of Corporate Plans and Employee Policies, overseeing payment processing, and providing comprehensive assistance to our valued customers.

**What will you be doing?**
- Understand and address customer needs by tailoring solutions that prioritise their best interests.
- Attentively listen and identify customer concerns, expertly resolving issues on the first encounter and escalating when necessary.
- Assume a versatile role based on customer preferences and business requirements, spanning voice, written, and digital communications.
- Adhere to policies, standards, controls, and authority limits through continuous training and effective communication.
- Identify opportunities for continuous improvement to elevate the overall customer experience.

**What are we looking for?**
- A skilled communicator adept at tailoring messages to diverse audiences through effective channels, achieving clear and tangible outcomes.
- One who shows initiative by fostering collaboration across the organisation and externally to uphold the highest standards, including seamless customer service and exceptional satisfaction levels.
- An individual who demonstrates empathy, walking in others' shoes and genuinely caring for those around them.
- Curiosity and inquisitiveness are second nature to you.
- A confident team player who thrives on interaction yet possesses the independence to work autonomously.
- Open-minded and eager to embrace fresh perspectives.
- An active listener with a knack for interpreting messages accurately and making customers feel truly heard.
- A creative problem solver who welcomes innovation and isn't afraid to challenge the status quo to achieve optimal outcomes.
- A decisive thinker skilled at assessing situations and delivering the best solutions for customers.
- Excellent time management and organisational abilities.
- Experience in claims, customer service, or contributions would be advantageous.

**Who we are**:
We proudly present Zurich Integrated Benefits International Established in 1982, we provide life and savings products to global markets. Renowned for reliability, innovation, and dependability, we consistently earn accolades within the insurance industry. We believe in a diverse workforce that mirrors our customers and communities. Our inclusive initiatives foster an environment of belonging, accompanied by a commitment to continuous growth. Through the Zurich Community Trust, we encourage employees to participate in volunteer and charitable activities, reflecting our passion for making a positive impact.

**Our Culture**:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs, or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.

We have an environment that places real importance on our people’s well-being from a physical, mental, social, and financial perspective. We work with our well-being partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, and charitable and community activities. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

**So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.**
**#LI-Hybrid


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