Customer Service Administrator

2 weeks ago

Douglas, United Kingdom Zurich Insurance Full time

**Job title: Customer Service Administrator**

**Location: Douglas, Isle of Man**

Do you have a passion for customer service and looking for a new challenge?

Are you fluent in Spanish verbal and written?

Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results?

If the answer is yes, then a Customer Services Administrator position may be a great career path for you.

Don’t just take our word for it - read on to see for yourself

**Who are we looking for?**

We are looking for enthusiastic Customer Services Administrators to join our expanding team at our state of the art offices in Douglas.

As a Customer Service Administrator, you will deliver great customer service through a variety of channels and provide a first class service to our customers. Some of the key Skills and experience we are looking for include:

- Fluent in Spanish would be desirable
- Excellent verbal and written communication skills.
- Ability to cope with various workloads and pressure.
- Naturally curious and inquisitive.
- A team player who can confidently interact with others but who is also able to work independently.
- Strong attention to detail and able to use own initiative as required.
- Open minded and willingness to explore new perspectives.
- A problem solver, who is open to innovation and will challenge the status quo to get the best result.
- Strong time management and organisational skills.

**A bit more about what you will be doing.**
- Processing a variety of servicing transactions.
- Support the completion of client file reviews.
- Processing company, trust AML and personal KYC.
- Processing Payments.
- Preparing and Investigating outstanding reconciliation entries with varying complexities.
- Updating the business systems with responses from clients.
- Owning a clients request and seeing it through to completion.
- Responding and dealing with client queries.
- Provide our colleagues with support and assistance when required to respond to client queries.
- An ability to prioritise workloads to ensure that we fulfil our customer obligations.
- Communication on the phone to our customers.
- Investigating outstanding reconciliation entries with varying complexities
- Liaising with other business units to resolve issues
- Preparation of journals and input into the accounts system
- Working in line with the Controls and procedures in place

**Who are we?**

We are Zurich International Life

We support our fellow business units who provide life and savings products to markets around the world. Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.

We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.

This role is based in our state-of-the-art Isle of Man office alongside a further 300 employees at this location.

**Why Zurich?**

Aside from our fantastic office space, which we demonstrate in our video, we have a great benefits and reward package; here are just a few of the things that could be yours
- 25 days holiday plus an additional 3 days paid volunteering and buy and sell options
- 12% non-contributory pensions scheme
- Private medical cover
- Life cover
- Career development opportunities in the Isle of Man and wider Zurich business
- Talent Programmes to accelerate career paths
- Free car parking
- Flexible working
- Free monthly exercise classes
- Free fruit on a weekly basis

**Please take a look at the video for an insight into Zurich**:
**So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

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