Customer Service Administrator

3 weeks ago


Douglas, United Kingdom Orchard Recruitment Ltd Full time

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Customer Service Administrator to join an established team.The Customer Service Administrator will effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls, email and Webchat requests within specified servicing times. Duties will include: * Deal with internal and external customers professionally, concisely and accurately via telephone, fax and e-mail * Identify problem areas and offer various solutions wherever possible * Adhere to regulatory legislation and ensuring compliance requirements are met and to the Service Level Agreements in place * Ability to process individual policyholder/trustee Extranet registrations * Produce in force illustrations when required and chargeable event calculations * Fully support and participate in any campaigns including generation of leadsThe ideal candidate for the role of Customer Service Administrator will have: * A minimum of 1 years experience in a Financial Services business * Good working knowledge of Microsoft Office applications (Word, Excel, Outlook) * Ability to draft letters/fax * Experience within a customer facing administration role * Good planning and organisational skills * Ability to work within a team or on own initiative * Can maintain high level of accuracy and still work within agreed service standards * Ability to work under pressure * Strong communication skills (written & verbal) * Good team player * Clear understanding of Customer Service * Commitment to providing outstanding customer service * Good telephone manner



  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** Do you have a passion for customer service and looking for a new challenge? Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our word...


  • Douglas, United Kingdom Ability Plus Limited Full time

    Due to expansion, an excellent opportunity has come available for an experienced Customer Services Administrator to work for our client, a leading Insurance Company. Working within an established team, based in Douglas this role will offer you the opportunity to work on a variety of insurance policies, preparing documents for customers, managing and...


  • Douglas, Isle of Man, United Kingdom Orchard Recruitment Ltd Full time

    Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Customer Service Administrator to join an established team.The Customer Service Administrator will effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls,...


  • Douglas, Isle of Man, United Kingdom Orchard Recruitment Ltd Full time

    Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Customer Service Administrator to join an established team.The Customer Service Administrator will effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls,...


  • Douglas, United Kingdom Orchard Recruitment Ltd Full time

    Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Policy Servicing Administrator to effectively deliver a direct service to clients and IFAs by the processing of Servicing requests within specified servicing times.The Policy Servicing Administrator will: ...


  • Douglas, South Lanarkshire, United Kingdom Orchard Recruitment Ltd Full time

    Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Customer Service Administrator to join an established team. The Customer Service Administrator will effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls,...


  • Douglas, South Lanarkshire, United Kingdom Orchard Recruitment Ltd Full time

    Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Customer Service Administrator to join an established team. The Customer Service Administrator will effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls,...


  • Douglas, United Kingdom Crimson Panda Full time

    We are delighted to be partnering with Utmost International, who currently has an exciting opportunity to join their team! **Location: Isle of Man** **About Utmost International** Utmost International Isle of Man is part of Utmost International, a core business of the Utmost Group. Utmost International is a leading international provider of...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role and our team** Would you love a job where you have the chance to make a difference every day? Join us as a Customer Services Officer within the Income Tax Division! Within this role, you will provide a wide variety of services for our community. Some of the day to day duties include: - ** Undertaking** administrative work to support our...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role and our team** Would you love a job where you have the chance to make a difference every day? Join us as a Customer Services Officer within the Income Tax Division! Within this role, you will provide a wide variety of services for our community. Some of the day to day duties include: - ** Undertaking** administrative work to support our...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** The Housing section of the Department of Infrastructure is seeking a skilled communicator with a customer focus who will work as part of a team to deliver its customer service function. You will provide appropriate advice and information both for the Departments public sector housing tenants and its private sector customers, including...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** Are you driven by a sense of restless determination, ready to tackle challenges head-on? Do you possess the remarkable ability to turn obstacles into innovative solutions? Most importantly, does the idea of collaborating in a fast-paced, dynamic environment while delivering tangible results excite you? If your response...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Job title: Customer Service Advisor** **Location: Douglas, Isle of Man** **Are you restless, revved up and ready to get things done?** Have you got the power to transform problems into first class solutions? Most importantly, do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Job title: Customer Service Advisor** **Location: Douglas, Isle of Man** **Are you restless, revved up and ready to get things done?** Have you got the power to transform problems into first class solutions? Most importantly, do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Job title: Customer Service Advisor** **Location: Douglas, Isle of Man** Are you restless, revved up and ready to get things done? Have you got the power to transform problems into first class solutions? Most importantly, do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes,...


  • Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...


  • Douglas, United Kingdom Crimson Panda Full time

    We are delighted to be partnering with Utmost International, who currently has an exciting opportunity to join their team! **Location: Isle of Man** **About Utmost International** Utmost International Isle of Man is part of Utmost International, a core business of the Utmost Group. Utmost International is a leading international provider of...


  • Douglas, United Kingdom Ability Plus Full time

    Calling all Spanish speakers! We have an exciting role available for people who would like to utilise their language skills communicating with international customers. Our client requires an additional Spanish speaker who is fluent in English, to further strengthen their Customer Service Team within the Finance Sector working Monday - Friday. To be...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role**: The Office of the Clerk of Tynwald provides a wide range of parliamentary and administrative services. The office is proud to deliver high-quality services to Tynwald and the public, and has a reputation for excellence both on and off the Isle of Man. You will be joining a small, friendly and professional organisation whose people work...


  • Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...