Customer Services Officer

4 weeks ago


Douglas, United Kingdom Isle of Man Government Full time

**About the role and our team**

Would you love a job where you have the chance to make a difference every day? Join us as a Customer Services Officer within the Income Tax Division

Within this role, you will provide a wide variety of services for our community. Some of the day to day duties include:

- ** Undertaking** administrative work to support our customers or staff
- ** Receiving and responding** to enquiries from staff, customers or the general public
- ** Processing** requests for help or information
- ** Processing and preparing** documentation
- ** Collating** information for reports
- ** Maintaining** systems, databases and processes

If you have strong customer service skills, an enquiring mind and would enjoy the opportunity to develop in a role then we would like to hear from you.

**What can this role offer me?**

If working flexibly is important to you, you’ll be happy to know we operate a flexi-time system making it easier to reclaim any additional hours worked and to fit your other commitments around your work life.

You can also take advantage of the excellent opportunities we provide for personal and professional development. This includes access to all the great courses the Isle of Man Government offer through LEAD, our Learning, Education and Development Service.

To find out more about the benefits you can enjoy by working with us, download our benefits guide from the bottom of the advert.

**How to find out more and apply**

For more information please see the attached job description and person specification, alternatively contact Olivia Preston on 01624 687032.

**Additional information**

A relocation package and interview expenses are not available for this role.

**We support flexible working and equality, diversity and inclusion in our recruitment**

The Isle of Man Public Service is an equal opportunities employer which supports and promotes flexible working. We understand its benefits in improving work-life balance and supporting health and wellbeing and, in its different forms; it is widespread throughout the Public Service. We are happy to discuss part-time or flexible working arrangements, including job share partnerships, for our roles (where possible) and if interested you should discuss this with the Hiring Manager.

Find out more about where a career in the Isle of Man Public Service could take you at **hr.gov.im/careers



  • Douglas, United Kingdom Lloyds Banking Group Full time

    End Date Tuesday 14 March 2023 Salary Range £19,292 - £21,270 Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary A full time Customer Service Officer role within the Account Onboarding & Services Centre based in Isle of Man. **Job Description**: About us Lloyds Banking Group is a leading UK-based...


  • Douglas, United Kingdom Lloyds Banking Group Full time

    End Date Friday 16 June 2023 Salary Range £23,123 - £24,340 Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary A full time Customer Service Officer role within the Account Onboarding & Services Centre based in Isle of Man. **Job Description**: About us Lloyds Banking Group is a leading UK-based...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role and our team** Join our team as a Customer Service Triage Officer for the Social Security Division within Treasury! This is a customer focused role where you will be the first point of contact for people who call in to Markwell House for assistance. You will act as a triage service to understand customer enquiries and signpost customers to...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Join our Social Security Operations Team as a Customer Service Officer within the Isle of Man Treasury where you will be responsible for processing claims and payments with a high level of accuracy as well as providing guidance, assistance and general support to the public. You will be joining our friendly and supportive team who aim to...

  • Account Servicing

    5 days ago


    Douglas, United Kingdom Lloyds Banking Group Full time

    End Date Wednesday 14 June 2023 Salary Range £23,418 - £26,020 Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary A full time role based on the Isle of Man **Job Description**: We’re looking for people who will play a key role in servicing our Islands & Expatriate customers through their banking...


  • Douglas, United Kingdom Orchard Recruitment Ltd Full time

    Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Customer Service Administrator to join an established team.The Customer Service Administrator will effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls,...


  • Douglas, United Kingdom Bullfinch Recruitment Full time

    **Location**:Isle of Man **About our Partner** Calling all customer service superstars! Gear up for an exciting opportunity to join a dynamic team supporting a pioneering gaming startup. This innovative company is on a mission to conquer the gaming universe with cutting-edge tech and unforgettable experiences. Though their team might be small, their...


  • Douglas, United Kingdom Lloyds Banking Group Full time

    End Date Sunday 03 December 2023 Salary Range £23,123 - £24,340 Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary A full/part time position for a Customer Service Advisor based in the Isle of Man in Community Bank. **Job Description**: JOB TITLE: Customer Service Assistant SALARY:...


  • Douglas, United Kingdom Lloyds Banking Group Full time

    End Date Wednesday 05 July 2023 Salary Range £25,707 - £27,060 Agile Working Options Hybrid Working Job Description Summary A full time role in the Isle of Man **Job Description**: Lloyds Bank International is a key part of the Lloyds Bank Corporate Markets and Corporate & Institutional Banking business operating primarily across Jersey, Guernsey,...


  • Douglas, United Kingdom Barclays Full time

    **Customer Service Advisor - Complaints** **Douglas, Isle of Man** As a Barclays Customer Service Advisor - Complaints, you will be working within the Private Bank Complaints Team accountable for providing exemplary Complaint Handling and Client Service to Private Bank, Crown Dependencies, and International Banking clients. externally. For this role, you...


  • Douglas, United Kingdom Isle of Man Government Full time

    **This post is a limited term appointment 2 years** **About the role and our team** Join our team as a Customer Support Officer within the Office of Human Resources! This role sits in the PiP System Support Team, who are responsible for providing our customers across Isle of Man Government with support with accessing PiP, our self-service HR and Payroll...


  • Douglas, United Kingdom isle of man government Full time

    **About the role and our team** Join our team as a Corporate Services Support Officer for the Department of Environment, Food & Agriculture! We’re looking for an enthusiastic, well organised and customer-focussed individual to join our Corporate Services Team, based in the modern and friendly surroundings of ‘Thie Slieau Whallian’, St Johns. This...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** We are seeking a Support Officer with great customer service skills and excellent attention to detail to join our fast-paced and supportive Shared Fleet Services (SFS) Team within the Department of Infrastructure. In SFS we are responsible for the Government vehicle and plant replacement, servicing, maintenance and repair either directly...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** We have an exciting SEO Operations opportunity at Customs and Immigration Passports, Immigration and Nationality (PIN). The role requires a purposeful individual with a proven track record who can lead and develop a valued and dedicated team of officers to achieve and deliver the core and statutory PIN services. On a daily basis you will...


  • Castle Douglas, United Kingdom NFU Mutual Dumfries & Stewartry Full time

    NFU Mutual’ s Agency in Dumfries & Stewartry is recruiting for a full time Customer Service Adviser to join our growing, successful team. For over 100 years, NFU Mutual have insured Britain's farming communities. Now, our customers come from all walks of life, but our ethos is the same - honesty, fairness and trust. We believe in taking the time to find...


  • Douglas, United Kingdom Boots Full time

    Summary Job Reference: - 223217BR Isle Of Man, Douglas Permanent 37.5 hours per week **The importance of your role.** This is a critical role within Care Services that will provide a single point of contact for care home customers ensuring excellent customer care is provided at all times, whilst leading the operational running of the Care Services...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** We're looking for a Higher Executive Officer - Operations to join the Passports, Immigration and Nationality (PIN) services where you will manage and motivate a team of Officers to deliver effective and efficient PIN services. You will need to be a proactive self-starter, organised and an effective communicator to be successful in this...

  • Customer Service

    1 month ago


    Douglas, United Kingdom RBS International Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man. Join us as a Customer Service & Operations Unit Leader - This is an opportunity to...


  • Douglas, United Kingdom Isle of Man Government Full time

    Our Retail Division is looking to recruit a Permanent Full-Time (40 hours per week) Retail Support Officer based at Postal Headquarters. This role is to provide support/training and to coordinate cash services to all contractors acting as sub postmasters, Postal Headquarters and the Northern Delivery Office counters. Additionally this role is required to...

  • Performance Officer

    6 days ago


    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Are you an enthusiastic finance professional looking to develop your career in an operational setting? We are looking to recruit a motivated and professional Performance Officer to work as a member of the Facilities Management Team, providing an effective, professional and customer-focused service within the Public Estates and Housing...