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Customer Service Officer

4 months ago

Douglas, United Kingdom Isle of Man Government Full time

**About the role**

Join our Social Security Operations Team as a Customer Service Officer within the Isle of Man Treasury where you will be responsible for processing claims and payments with a high level of accuracy as well as providing guidance, assistance and general support to the public.

You will be joining our friendly and supportive team who aim to ensure they deliver a high quality service to our Social Security customers and the Isle of Man Government.

**A workplace that invests in you**

***A competitive salary that increases each 12 months until you reach the salary maximum.

***Annual leave starting from 21 days, a Privilege Day and all Manx and U.K. bank holidays; your annual leave will increase after your first year and again after your third year.

A flexi-time scheme where you can accrue additional time worked to take as leave.

Subject to meeting eligibility criteria, the IOM Public Service offers two pension arrangements; the Isle of Man Government Unified Scheme 2011 or the Isle of Man Government Defined Contribution (DC) Arrangement.

Access to the Learning, Education and Development training facility, which is exclusively for Public Service employees, to keep on top of your continuous professional development.

***Free access to the Isle of Man Government Staff Welfare Service which offers professional counselling, emotional support and sign-posting on a wide range of issues.

***Ability to take an unpaid career break after 3 years service.

Access to the Isle of Man Public Service Cycle to Work scheme after your first year of employment.

Access to the Government staff canteen where you can purchase affordable meals, drinks and snacks.

**Working for the Isle of Man Public Service**

We are the largest employer on the island delivering a diverse range of services to the people of the Isle of Man. We care, nurture and value our employees wellbeing, development and career and place great importance on rewarding the commitment by our wonderful employees.

We support and promote flexible working, recognising the importance of working flexibly around your life and commitments and the benefits in improving work-life balance. We are happy to discuss flexible working arrangements where possible and if interested you should discuss this with the Recruiting Manager.

The Isle of Man Public Service is committed to creating an inclusive culture that celebrates equality, diversity and inclusion. We understand how a wide range of views and experiences can benefit us as we work together for the Isle of Man.

**Things to note**

Please note a relocation package is not available for this role.

**Ready to apply?