Customer Service Senior Admin

7 months ago

Douglas, United Kingdom Canada Life Full time

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

**Job Purpose**

To be actively engaged in the Maintenance processes for CLI customers. The expectation is this individual will demonstrate a proactive and positive desire to deliver the best possible customer experience for customers throughout the journey with Canada Life International.

This will involve undertaking administration duties relating to the withdrawal process stages for both the IOM and Dublin office of Canada Life International as well as proactively contributing to designing and delivering the most positive experience for CLI customers.

**What You'll Do**

Be an active and positive team member focused on providing the best possible customer experience within the Maintenance process for existing CLI customers.

Specifics will include:

- Achieve an average quality score of over 90%
- Achieve an average weighted productivity score of over 90%
- Proactively identify enhancements to processes and contribute towards their implementation
- Identify, understand and collate CLI customer needs, requirements and feedback
- Agree quality standard of processes and contribute towards successful delivery
- To engage and collaborate with peers across both the International Business and the wider group to ensure that experiences and successes are shared in order to break down silos and support the positive customer journey throughout all areas of the business.

**Who You Are**
- Demonstrates enthusiasm and a positive approach to their working performance
- Be open and able to adapt to change
- Articulate and possess excellent communication skills
- Strong team player who is able to work with limited supervision
- Confident self
- starter
- Takes a logical and organised approach to problem solving
- Has the desire to develop a career within a customer centric environment.
- Has a strong attention to detail and enjoys delivering quality outcomes Experience within a life assurance environment would be an advantage
-

**Qualifications**
- Minimum 5 A* - C / 9 - 4 Grade GCSEs (including English and Math) or equivalent - essential

**Benefits of working at Canada Life**

We believe in recognising and rewarding our people, so we offer a competitive salary and benefits package that’s regularly reviewed. As a Canada Life UK colleague, you’ll receive a competitive salary and comprehensive reward package including a generous pension and bonus scheme, along with, income protection, private medical insurance and life assurance. We have a fantastic number of other benefits and support services as well as regular personal and professional development.

**How we work at Canada Life**

Our culture is unique and incredibly important to us. We care about doing the right thing for our people, customers and community and helping others to build better futures. Our blueprint behaviours shape and influence how we work, and are central to the relationships we have with others. Every day we are encouraged to be more curious, own the outcome, face into things together and find a way forward.

We want colleagues to have rewarding careers with us so we invest in the development of our people, technology and workplaces. That’s why we offer a range of training, flexible working and opportunities to grow and develop.

**Diversity and inclusion**

Building an inclusive workplace with a diverse workforce where everyone can feel they belong and achieve their potential regardless of gender, ethnicity or any other characteristic is a key commitment for us. We are proud of the progress we’re making in DEI, and we continue for it to be a significant focus.

“At Canada Life we believe in the power of great people from different backgrounds, experiences and perspectives coming together to build better futures. Emerging talent is crucial to our growth and creating an environment that continues to inspire us all.” Nick Harding, Chief People Officer, Canada Life UK

We appreciate that everyone has different work and life responsibilities. We’re happy to discuss flexible working arrangements, including part time, for any of our roles should this be a requirement for.

  • Customer Service Senior Admin

    7 months ago

    Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Senior Admin

    7 months ago

    Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Service Senior Admin

    7 months ago

    Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Customer Feedback Evaluator

    3 weeks ago

    Castle Douglas, Dumfries and Galloway, United Kingdom Customer Perceptions Ltd Full time

    About UsCustomer Perceptions Ltd is a leading provider of customer experience solutions. Our team is dedicated to helping businesses improve their services by gathering accurate and actionable feedback from customers.In this role, you will be responsible for conducting mystery shopping assignments across various locations in Scotland. Your primary goal will...

  • Employer Admin Officer

    7 months ago

    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** We're looking for an Employers Admin Officer to join our team in the Income Tax Division where you will support all aspects of customer service by reconciling and posting Income Tax and National Insurance to accounts. You will ensure that the Income Tax and National Insurance databases are accurate and updated to reflect the clients...

  • Senior Admin

    7 months ago

    Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Senior Admin

    7 months ago

    Douglas, United Kingdom Canada Life Full time

    **12 Month Fixed Term Contract** Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK...

  • Senior Admin

    7 months ago

    Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Senior Customer Complaints Administrator

    2 weeks ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Job title: Senior Customer Complaints Administrator** **Location: Douglas, Isle of Man** Do you have a passion for customer service and looking for a new challenge? Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then the Senior Customer Complaints Administrator...

  • Senior Corporate Services Officer

    1 week ago

    Douglas, United Kingdom RBS International Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man. Join us as a Senior Corporate Services Officer - We’ll look to you to...

  • Customer Service Agent

    7 months ago

    Douglas, United Kingdom Bullfinch Recruitment Full time

    **Location**:Isle of Man **About our Partner** Calling all customer service superstars! Gear up for an exciting opportunity to join a dynamic team supporting a pioneering gaming startup. This innovative company is on a mission to conquer the gaming universe with cutting-edge tech and unforgettable experiences. Though their team might be small, their...

  • Senior Administrator

    2 weeks ago

    Douglas, United Kingdom Canada Life Full time

    Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom...

  • Senior Administrator

    2 weeks ago

    Douglas, United Kingdom Canada Life Full time

    **12 Month Fixed-Term Contract Opportunity** Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco,...

  • Customer Service Administrator

    7 months ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Location: Isle of Man** **Do you have a passion for customer service and looking for a new challenge?** Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our word for it -...

  • Customer Service Administrator

    7 months ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** **Do you have a passion for customer service and looking for a new challenge?** Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our...

  • Senior Administrator

    5 days ago

    Douglas, United Kingdom Canada Life Full time

    **Permanent Opportunity** **Location**: Douglas, Isle of Man **Blended Role**: Please note that Canada Life encourages a blend of office and home working so that you can fulfill your role and have the flexibility you need. Please ask for more details. Canada Life UK looks after the retirement, investment and protection needs of individuals, families and...

  • Customer Service Administrator

    2 weeks ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Job title: Customer Service Administrator** **Location: Douglas, Isle of Man** Do you have a passion for customer service and looking for a new challenge? Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great...

  • Customer Service Administrator

    7 months ago

    Douglas, United Kingdom Zurich Insurance Full time

    **Job title: Customer Service Administrator** **Location: Douglas, Isle of Man** Do you have a passion for customer service and looking for a new challenge? Are you fluent in Spanish verbal and written? Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer...

  • Customer Services Officer

    7 months ago

    Douglas, United Kingdom Isle of Man Government Full time

    **About the role** The Housing section of the Department of Infrastructure is seeking a skilled communicator with a customer focus who will work as part of a team to deliver its customer service function. You will provide appropriate advice and information both for the Departments public sector housing tenants and its private sector customers, including...

  • Thai Customer Service Agent

    7 months ago

    Douglas, United Kingdom Bullfinch Recruitment Full time

    **Location**:Isle of Man **About our Partner** Calling all customer service superstars! Gear up for an exciting opportunity to join a dynamic team supporting a pioneering gaming startup. This innovative company is on a mission to conquer the gaming universe with cutting-edge tech and unforgettable experiences. Though their team might be small, their...