Customer Service Advisor

1 week ago

Douglas, United Kingdom Lloyds Banking Group Full time

End Date

Wednesday 05 July 2023

Salary Range

£25,707 - £27,060

Agile Working Options

Hybrid Working

Job Description Summary

A full time role in the Isle of Man

**Job Description**:
Lloyds Bank International is a key part of the Lloyds Bank Corporate Markets and Corporate & Institutional Banking business operating primarily across Jersey, Guernsey, and Isle of Man.

With an exciting growth strategy to double the size of the business by 2026, we are looking to grow our functional teams based in the Isle of Man.

Our colleagues play an important role in providing expertise supporting customers across various payments schemes whilst continuing to keep the bank and our customers safe from the impacts of financial crime.

We continually improve effectiveness and create capacity for new technologies, products and services. We make our operating model simpler and more efficient by reducing bureaucracy and unnecessary hand offs.

Our key purpose is to “Help Britain Prosper by delivering and improving payments processes that serve our customers, our bank and our economy”.

This is an exciting opportunity to join our team as a Customer Service Advisor supporting customers across payment processes. Some of the activities you’ll be involved in are:

- Reviewing Inward Credits from personal customers to ensure they are plausible and in line with expected account activity.
- Completing customer verification checks and supporting with queries ranging from advising on acceptable forms of documentation to potential fraud / scam cases.
- Processing account closure requests and handling foreign / GBP cheques.
- Management of building, organising, and maintaining digital customer files for all correspondence and payment instructions.
- Work collaboratively to develop and maintain strong working relationships and wider to ensure cohesive improvements within the team.

What would make you successful in this role?
- We’re looking for an individual with strong communication skills and exceptional customer focus.
- You’ll have an ability to quickly establish relationships; to understand and meet customers’ needs through our diverse range of services.
- You’ll have an eye for accuracy and strong attention to detail to ensure we keep the bank and our customers safe from the impacts of financial crime.
- Highly curious, passionate about the customer and proactively seek opportunities to improve customer and colleague experience.

So, what can we offer you in return?

You'll be rewarded with excellent benefits, personal development, and a career that’s enriching and full of opportunity

We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements.

We're an equal opportunity employer and deeply value diversity within our organisation.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

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