Customer Service Officer

2 weeks ago


Douglas, United Kingdom Lloyds Banking Group Full time

End Date

Tuesday 14 March 2023

Salary Range

£19,292 - £21,270

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

A full time Customer Service Officer role within the Account Onboarding & Services Centre based in Isle of Man.

**Job Description**:
About us

Lloyds Banking Group is a leading UK-based financial services group. We provide a wide range of banking and financial services, focused primarily on retail and commercial customers.

About the role

This is a great opportunity to join our Account Services team. You'll work in a collaborative fashion helping to provide, support and improve customer service, while working closely with the wider Operations Centre and supporting our customer facing colleagues which will provide exciting new challenges.

Within this role you’ll be responsible for account opening and servicing for personal customers across the Islands business.

This role will suit someone who is able to prioritise daily workloads across varying tasks, and who possesses the skills and capability to resolve routine enquiries. You'll have confidence in handling customer queries, striving to resolve these where possible at first point of contact.

The role is based at Villiers House in Isle of Man.

Responsibilities include:

- Placing and renewing Fixed Term Deposits and other Savings Accounts
- Order and issue replacement debit cards, cheque books and copy statements

What are we looking for?

You’ll show a real interest in customer service and enjoy helping others, to ensure you provide positive outcomes for each customer, including those in vulnerable circumstances.

You'll demonstrate the Group Values, Behaviours and Codes of Responsibility and will support the priorities of the team.

You also take your own development seriously and wish to grow your skills and expertise.

You'll already have the following skills
- Good planning and prioritising skills
- Good interpersonal skills
- Excellent attention to detail
- Ability to maintain high levels of accuracy

What you’d get in return

We’ll give you a broad remuneration package which includes:

- A competitive salary
- A performance share bonus scheme
- A generous pension contribution
- Private health cover
- 22 days holiday plus bank holidays
- Share scheme options

Join us and together we’ll make it possible

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.



  • Douglas, United Kingdom Lloyds Banking Group Full time

    End Date Friday 16 June 2023 Salary Range £23,123 - £24,340 Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary A full time Customer Service Officer role within the Account Onboarding & Services Centre based in Isle of Man. **Job Description**: About us Lloyds Banking Group is a leading UK-based...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role and our team** Join our team as a Customer Service Triage Officer for the Social Security Division within Treasury! This is a customer focused role where you will be the first point of contact for people who call in to Markwell House for assistance. You will act as a triage service to understand customer enquiries and signpost customers to...


  • Douglas, United Kingdom RBS International Full time

    Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more. This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man. Join us as a Corporate Services Officer in our Corporate Services...


  • Douglas, United Kingdom Isle of Man Government Full time

    **This post is a limited term appointment 2 years** **About the role and our team** Join our team as a Customer Support Officer within the Office of Human Resources! This role sits in the PiP System Support Team, who are responsible for providing our customers across Isle of Man Government with support with accessing PiP, our self-service HR and Payroll...

  • Customer Assistant

    3 weeks ago


    Douglas, United Kingdom Marks and Spencer Full time

    All the detailsThe work pattern for this vacancy is: W1Mon Wed Thu Fri Sat W2Sun Tue Wed Thu Fri Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our...

  • Customer Assistant

    1 week ago


    Douglas, United Kingdom Marks and Spencer Full time

    All the detailsBelow is the working pattern for this vacancy. Wednesday 12:00-18:30Thursday 12:00-18:30Friday 12:00-18:30Saturday 12:00-18:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...


  • Douglas, United Kingdom isle of man government Full time

    **About the role and our team** Join our team as an Administrative Officer within Finance Shared Services! Within this role, you will carry out day to day functions on behalf of various Government Departments within Finance Shared Services. This will involve processing debtor invoices, receipting daily bankings, balancing debtor spreadsheets, chasing debt...


  • Douglas, United Kingdom CoinCorner Full time

    Part of CoinCorner's mission is to deliver quick, easy and trusted Bitcoin services, with customer experience at the heart of this. Our expanding Customer Support team is on the lookout for someone who is passionate about helping our customers and always willing to go that extra mile. **Your role** - The role will be focused around phone support,...


  • Douglas, United Kingdom Ability Plus Full time

    **About the Isle of Man** The Isle of Man is a leading international business centre renowned for its innovation, professionalism, and long-standing policy of positive engagement with international initiatives and standards. The Isle of Man has its own democratically elected Parliament and judicial system. In addition, the Isle of Man has a stable and...


  • Douglas, United Kingdom Crimson Panda Full time

    We are delighted to be partnering with Utmost International, who currently has an exciting opportunity to join their team! **Location: Isle of Man** **About Utmost International** Utmost International Isle of Man is part of Utmost International, a core business of the Utmost Group. Utmost International is a leading international provider of...


  • Douglas, United Kingdom isle of man government Full time

    **About the role and our team** Join our team as a National Insurance Officer in our Income Tax Division within Treasury! You will be responsible for ensuring National Insurance contributions are determined and advised in line with Social Security Contributions and Benefits Act 1992 and associated National Insurance Legislation and Regulations. You will...

  • IT Officer

    6 days ago


    Douglas, United Kingdom isle of man government Full time

    The Isle of Man Financial Services Authority (“the Authority”) is the regulatory body for the financial sector in the Isle of Man and regulates firms engaged in a range of financial activities, including insurance, pensions, banking, fiduciary services, fund administration and management and investment advice and management. The Authority is responsible...

  • Customer Assistant

    7 days ago


    Douglas, Douglas, United Kingdom Marks and Spencer Part time

    All the detailsBelow is the working pattern for this vacancy. Wednesday 12:00-18:30Thursday 12:00-18:30Friday 12:00-18:30Saturday 12:00-18:30 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the...


  • Douglas, United Kingdom NHS Scotland Full time

    Please note this is a part time post and the salary for this position will be pro-rata. Please note this is a fixed term post for 18 months. Administration services are a vital, core and very much valued element of our team. An exciting opportunity has arisen to join our supportive and innovative Douglas area Integrated Community Support Team as a Higher...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Isle of Man** *** **The opportunity**: We are actively looking for an IT Services Desk Administrator on a 12 month fixed term contract to provide expert first level help desk support for IT issues and service requests to internal Zurich staff and partners. You will be required to deliver excellent customer service experience and a high ´first...

  • Customer Assistant

    3 weeks ago


    Douglas, Douglas, United Kingdom Marks and Spencer Part time

    All the detailsThe anticipated start date for this vacancy is week commencing 12th May. Below is the working pattern for this vacancy. Thursday 22:00-08:00 Friday 22:00-08:00 Saturday 22:00-08:00 Purpose To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...


  • Douglas, United Kingdom Crimson Panda Full time

    We are delighted to be partnering with Utmost International, who currently has an exciting opportunity to join their team! **Location: Isle of Man** **About Utmost International** Utmost International Isle of Man is part of Utmost International, a core business of the Utmost Group. Utmost International is a leading international provider of...


  • Douglas, United Kingdom isle of man government Full time

    Join our team as a Policy and Legislation Officer within the Department of Health and Social Care! **Who we are** The Department of Health and Social Care’s vision is to deliver the right care, at the right time, in the right place. Our aim is to create a health and social care system which is efficient, effective, fair and sustainable; and is...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role and our team** We are looking for an enthusiastic individual to join our Planning and Building Control team as a Technical Officer! We are an evolving team that delivers a service across a broad range of platforms. You will need to not only work with the existing processes but be interested in participating in delivering new...


  • Douglas, United Kingdom Isle of Man Government Full time

    **This post is a limited term appointment until 31 January 2023.** **About the role and our team** Join our Covid-19 Response Team as an Administrative Officer! Within this varied role, you’ll support the effective operational delivery of services offered by Manx Care in response to the ongoing Covid-19 endemic, which include the Covid-19 vaccination...