Client Services Administrator

7 months ago


Douglas, United Kingdom Zurich Insurance Full time

**Location: Douglas, Isle of Man**

Are you restless, revved up and ready to get things done?

Have you got the power to transform problems into first class solutions?

Most importantly, do you love working with people, thrive in a fast paced, collaborative environment and are driven by results?

If the answer is yes, then Customer Services may be a great career path for you.

Don’t just take our word for it - read on to see for yourself

**Who are we looking for?**

We are looking for individuals to join our busy Corporate Customer Services team; responsibilities include, handling administration of Corporate Plans and their Employee Policies, payment processing, and generally helping our customers with their every need

**Skills and experience **.
- An effective communicator with the ability to influence different audiences using suitable channels that achieve clear outcomes.
- Shows initiative to effectively collaborate across the organisation, and externally, to meet high standards - including seamless customer service and high satisfaction goals.
- Demonstrates empathy: being able to put yourself in other peoples’ shoes and to show care and concern for others around you.
- Naturally curious and inquisitive.
- A team player who can confidently interact with others but who is also able to work independently.
- Open minded and willingness to explore new perspectives.
- Can actively listen giving the ability to hear and interpret messages correctly while showing the customer that you are paying attention.
- A problem solver, who is open to innovation and will challenge the status quo to get the best result.
- Strong decision maker through effective assessment of situations and delivery of the best possible outcome for the customer.
- Strong time management and organisational skills.
- Experiences in claims, customer service and/or contributions is advantageous.

**A bit more about what you will be doing.**
- Understanding and identifying customer needs to tailor solutions, whilst ensuring the right outcome for the customer.
- Understanding and listening to customer concerns and correctly identifying customer complaints to resolve first time, ensuring compliant escalation where appropriate.
- Undertaking a variety of contact roles, when required, based on customer preference and business requirements, such as voice, written or digital contact.
- Adhering to and understanding the appropriate policies, standards, controls, and limits of authority applicable to your role through training, coaching and appropriate communication.
- Identify and take forward continuous improvement opportunities to enhance the customer experience.

**Who are we?**

We are Zurich Integrated Benefits International

We provide life and savings products to markets around the world. Established in 1982, the company has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.

We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome. We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust.

This role is based in our state-of-the-art Isle of Man office alongside a further 300 employees at this location.

**Why Zurich?**

Aside from our fantastic office space, which we demonstrate in our video, we have a great benefits and reward package; here are just a few of the things that could be yours
- 25 days holiday plus an additional 3 days paid volunteering and buy and sell options
- Private medical cover
- Life cover
- Career development opportunities in the Isle of Man and wider Zurich business
- Talent Programmes to accelerate career paths
- Free car parking
- Flexible working
- Free monthly exercise classes
- Free fruit on a weekly basis
- 12% non-contributory pensions scheme

**Please take a look at the video for an insight into Zurich**:
**So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.



  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** Are you driven by a sense of restless determination, ready to tackle challenges head-on? Do you possess the remarkable ability to turn obstacles into innovative solutions? Most importantly, does the idea of collaborating in a fast-paced, dynamic environment while delivering tangible results excite you? If your response...


  • Douglas, United Kingdom Ability Plus Full time

    Our client is a prominent and well-respected company who are looking for an enthusiastic and proactive Administrator to manage own client portfolio and provide dedicated support within their Statutory and Administration Department. To be considered for this role, you will have previous experience working in a similar role within TCSP environment and be...


  • Douglas, United Kingdom Ability Plus Full time

    Acting as a key member of a well-established team within an accountancy practice, you will provide dedicated support to the administration department. As a Junior Client Administrator, you will handle the administration of bank and investment accounts including account opening and closing, assisting with bank reconciliations, and liaising with clients. To be...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Isle of Man** **Do you have a passion for customer service and looking for a new challenge?** Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our word for it -...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** **Do you have a passion for customer service and looking for a new challenge?** Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great career path for you. Don’t just take our...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Job title: Customer Service Administrator** **Location: Douglas, Isle of Man** Do you have a passion for customer service and looking for a new challenge? Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer Services Administrator position may be a great...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Job title: Customer Service Administrator** **Location: Douglas, Isle of Man** Do you have a passion for customer service and looking for a new challenge? Are you fluent in Spanish verbal and written? Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then a Customer...


  • Douglas, United Kingdom Ability Plus Full time

    Our client is a well-respected company who are looking for a proactive Senior Administrator to successfully manage their own portfolio, building and maintaining strong client relationships. To be considered for this role, you will have worked in a similar role within a TCSP environment, be STEP qualified or working towards a relevant qualification. A salary...

  • Administrator

    9 months ago


    Douglas, United Kingdom IQ-EQ Full time

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. - Perform a wide variety of Trust administration tasks accurately and in a timely manner to support the...

  • Administrator

    7 months ago


    Douglas, United Kingdom IQ-EQ Full time

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description** Department**: Private Wealth **Responsibilities**: - Perform a wide variety of Trust...

  • Junior Administrator

    7 months ago


    Douglas, United Kingdom IQ-EQ Full time

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description** Responsibilities** - Perform a wide variety of assigned Trust administration tasks...

  • Senior Administrator

    9 months ago


    Douglas, United Kingdom IQ-EQ Full time

    Company Description IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description**: **Responsibilities** - Perform a wide variety of Trust administration tasks accurately...

  • Senior Administrator

    6 months ago


    Douglas, United Kingdom IQ-EQ Full time

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. As a Senior Administrator, you will play a pivotal role in providing seamless support to our discerning...

  • Senior Administrator

    9 months ago


    Douglas, United Kingdom IQ-EQ Full time

    **Company Description** IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide. **Job Description** Responsibilities** - Perform a wide variety of Trust administration tasks accurately and...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Isle of Man** **“What’s it all about?”** This is an excellent opportunity for a technically minded individual to gain exposure to our Corporate Pensions business working within the Zurich International Corporate servicing team. Responsibilities include administration of Corporate Plans and their Employee policies, primarily processing...


  • Douglas, United Kingdom Zurich Insurance Full time

    **Location: Douglas, Isle of Man** **Looking for your next move?** Have you got the power to transform problems into first class solutions? Most importantly, do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? If the answer is yes, then Customer Services may be a great career path for...


  • Douglas, United Kingdom Ability Plus Limited Full time

    Due to expansion, an excellent opportunity has come available for an experienced Customer Services Administrator to work for our client, a leading Insurance Company. Working within an established team, based in Douglas this role will offer you the opportunity to work on a variety of insurance policies, preparing documents for customers, managing and...


  • Douglas, United Kingdom Orchard Recruitment Ltd Full time

    Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking a Customer Service Administrator to join an established team.The Customer Service Administrator will effectively deliver excellent customer service to clients and IFAs by the processing of telephone calls,...

  • Fund Administrator

    1 day ago


    Douglas, United Kingdom Orchard Recruitment Ltd Full time

    Our highly respected Douglas-based Finance Sector company is seeking to add to their team with the hire of an additional Fund Administrator to join the Fund Services team.The team provides support services to the shareholders of the various fund types under management. In this role you will undertake a range of routine day to day tasks, including processing,...


  • Douglas, United Kingdom Isle of Man Government Full time

    **About the role** Join our team as an Administrative Assistant within our Community Services team for Manx Care! You will be assisting with the administrative functions of the Community Services administration office, providing efficient and effective support to the wider Integrated Women Children and Families Community Services team. You’ll be...