Administration & Customer Support Executive

6 months ago


Castle Douglas, United Kingdom bramarpla Full time

**About us**

Our work environment includes:

- Casual work attire
- Flexible working hours
- 80-90% work-from-home

The two brands cover very different industries with different customer groups and processes. One is very business-oriented and the other is very public-focussed. Both must be given daily attention in terms of administration to allow the directors to build on the foundations they have put in place. Your role will involve internal administration and external customer service tasks so confidence and tact are both required here.

A day-to-day snapshot - what does the role entail?
- 4-hour work days, 5 days per week with flexibility on start and end times
- Responding to all social media comments & shares
- Responding to help-desk ticket items
- Packaging and posting a small quantity of physical orders (books) using Royal Mail & DPD Online
- Handling the brands content for online release
- Using the CRM to improve business processes
- Taking telephone calls and arranging meetings
- Occasionally arranging accommodation, flights and other transport for team members
- Managing diaries to effectively allocate workloads
- Communicating directly with customers and partners

Required Skills & Knowledge:

- Previous experience working in an Administration role
- An excellent approach to customer service
- A positive and professional attitude
- Be computer literate and a fast typist
- Have good communication and organisational skills
- Be able to work both as a team member and alone
- Possess a positive approach to learning and development
- Have a flexible attitude towards hours worked and interest in supporting the wider team during holiday and sickness periods

Non-essential but useful Skills & Knowledge:

- Knowledge of CRM systems and automated processes
- Marketing and/or social media experience
- Please note, our in-office environment is often made happier with one or more of the directors dogs in the room so please bear this in mind where allergies or phobias are concerned. _

**Job Types**: Part-time, Permanent

Pay: £12.00-£15.00 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Castle Douglas: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative: 4 years (required)
- Customer service: 4 years (required)

Work Location: Hybrid remote in Castle Douglas

Reference ID: BMP-AD



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