Relationship Support Executive

6 months ago


Douglas, United Kingdom Barclays Full time

**Relationship Support Executive**
**Isle of Man**

As a Barclays Relationship Support Executive, you will primarily focus on providing effective assistance to the Barclays Fiduciaries, Funds, Family Office and Local Corporate teams located across different jurisdictions. Working as a part of a larger support team, you will be managing all servicing requirements including client service and relationship management delivery. You will also be delivering key servicing standards that support with client retention and business growth. '¯

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Working with colleagues/clients across the business to grow business in predefined sectors and jurisdictions including Fiduciaries/Funds/Family Office/Local Corporate market clients
- Helping the wider relationship teams in the delivery of service objectives by ensuring client expectations are managed effectively
- Assisting Relationship Managers and Account Executives with servicing of their portfolio of clients, ensuring that client expectations are managed and met at all times
- Aiding the Relationship Managers and Account Executives with lending support activity, ensuring it meets risk & governance guidelines, and is delivered within agreed service levels
- Acting as a point of contact for team service issues
- Taking ownership of and leading the accountability of ensuring that controls and checks are in place within the team, and regularly undertaken to meet all risk criteria

**What we’re looking for**:

- Accuracy with excellent attention to detail and organisation skills, and the ability to lead and handle a number of tasks simultaneously and prioritise accordingly
- Self-motivated, ability to work independently and on their own initiative and remain calm under pressure
- Excellent social and influencing skills are essential to the role, as well as the ability to work as part of a team
- Excellent communication skills as there may be some direct client contact, both verbal and written as part of this role

**Skills that will help you in the role**:

- Logical and structured approach to achieving desired outcomes along with good written and oral communication required to communicate across all levels
- High integrity and trust due to the sensitive nature of information handled

**Where will you be working?**
You will be based in one of our two offices situated in the heart of Douglas, Isle of Man, where you are within 5 minutes’ walk of the shops and harbour. Barclays holds its values at the forefront of everything we do with a firm emphasis on our colleague population and the community we live in. We are a fast paced, future focused organization with opportunities for development and mobility across Barclays Group.

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