Service & Support Team Leader
6 months ago
**Service Team Leader**
**Isle of Man**
As a Barclays Service Team Leader, you will be accountable for the operational leadership and day to day running of a team of Account Executives, Business Partners and/or Relationship Support Executives. Get an exciting opportunity to be driving both individual and team performance ensuring delivery on key performance indicators, focusing on excellent service delivery. For this role, you will oversee the execution of the service plans, identifying and driving improvements within the business whilst promoting knowledge sharing.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
**What will you be doing?**
- Managing/developing 8-10 Account Executives/Onboarding Business Partners/ Relationship Support Executives to ensure the provision of excellent client service
- Shaping and delivering key strategic priorities, through proactive collaboration with senior stakeholders across the Crown Dependencies business
- Ensuring the team meets strict project deadlines which are regulatory, risk and control or commercially driven
- Acting as a point of escalation for a vast array of issues and making complex risk-based exception decisions based on a wide range unique scenario
- Maintaining a deep understanding of the roles/processes of our functional/ regulatory environment and the commercial objectives of the business
- Identifying procedural improvement opportunities and driving continuous improvement, driving the creating capacity to grow agenda
- Accounting for active identification of talent, recruitment, training, coaching, ongoing in role development and talent management of the team
- Serving as a key negotiator between Relationship Teams and a wide variety of internal departments, including Senior Stakeholders, to drive delivery for clients
**What we’re looking for**:
- Proven leadership, social and communication skills with ability to communicate effectively across all levels to influence co-operation and drive delivery
- Proven track record of developing employees to reach their full potential
- Regulatory awareness
**Skills that will help you in the role**:
- Ability to demonstrate a logical and structured approach to achieving desired outcomes
- Ability to display high integrity and trust due to the sensitive nature of information handled
- Understanding of the Banking Industry in respect to Client Satisfaction, Client Experience, Banking and core credit processes and platforms
**Where will you be working?**
You will be based in one of our two offices situated in the heart of Douglas, Isle of Man, where you are within 5 minutes’ walk of the shops and harbour. Barclays holds its values at the forefront of everything we do with a firm emphasis on our colleague population and the community we live in. We are a fast paced, future focused organization with opportunities for development and mobility across Barclays Group.
LI-Hybrid
-
Support Services Team Leader
6 months ago
Douglas, United Kingdom Isle of Man Government Full time**About the role** Join our team at the Department of Infrastructure as Support Services Team Leader where you will effectively manage the Support Services Team. You will provide financial and staff support functions to the Highway Services Roads Maintenance and Project Delivery Sections, including purchase orders, invoices, staff absences, the weekly...
-
Team Leader
6 months ago
Douglas, United Kingdom Mountain Warehouse Full time** 50% employee discount* monthly bonus *employee referral incentive *leading outdoor retailer** **About the role** Our Team Leaders support the management team with the everyday running of a busy store and team. You will be supporting with; - Leading and motivating your team - Delivering great Customer Service - Encouraging the team to hit their KPIs -...
-
Traffic Regulation Order Team Leader
6 months ago
Douglas, United Kingdom Isle of Man Government Full time**About the role** We are looking for a positive and enthusiastic individual to join the Department of Infrastructure as a Traffic Regulation Order (TRO) Team Leader. In this role, you will lead the TRO team to ensure the approval process for temporary road closures and traffic restrictions that are required to facilitate work, filming or events is...
-
Team Leader
6 months ago
Douglas, United Kingdom Ability Plus Full timeUsing your experience of being a **Team Leader within the Finance Sector**, you will **coach and guide your team **with **weekly meetings, monthly reviews and 1-2-1’s **to ensure your team are working within company KPI's and achieving the requirement targets. If you have a passion for leading and inspiring a friendly team to provide excellent customer...
-
Team Leader
6 months ago
Douglas, United Kingdom B&Q Full time**About the role** **Team Leader - Checkouts** **Full time - 39 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£23,524.80 - £27,083.05 (Inclusive of an £2.00 per hour, store specific location allowance)** **B&Q Isle of Man** **At this time, we can only consider applicants for this role who can...
-
Team Leader
7 months ago
Douglas, United Kingdom Ability Plus Full timeWith previous Team Leader experience within the Finance Sector, you will **coach and guide your team **with **weekly meetings, monthly reviews and 1-2-1’s. **If you have a passion for leading and inspiring a friendly team to achieve monthly KPI’s and provide excellent customer service, then we would love to hear from you. Excellent salary of £30k -...
-
Ohr Solutions Hub Team Leader
6 months ago
Douglas, United Kingdom Isle of Man Government Full time**About the role** Join our team as OHR Solutions Team Leader and be a key player in transforming our services with a brand new hub system. In this role, you’ll provide front-line support to employees and managers. You’ll collaborate with our dynamic hub team to ensure smooth daily operations, enhancing the customer experience and streamlining query...
-
Team Leader
6 months ago
Castle Douglas, United Kingdom Park Homes UK Ltd Full timeTo positively support the Registered Manager in providing leadership to the administration, care, catering, housekeeping, laundry and maintenance functions of the service - To deputise for the function of the Registered Manager during their absence, while at all times supporting the decisions made by the Registered Manager - To maintain skills at a current...
-
Support Services Assistant
7 months ago
Douglas, United Kingdom Isle of Man Government Full time**About the role** We’re looking for a Support Services Assistant to join our team within Income Tax where you will support our teams with administration tasks across the division. You will operate an efficient post opening and file distribution service for the Income Tax Division. You will form part of a multifunctional team and you will also be...
-
Support Services Officer
6 months ago
Douglas, United Kingdom Isle of Man Government Full time**About the role** Join our team as a Support Services Officer within Treasury! **A workplace that invests in you** ***A competitive salary that increases each 12 months until you reach the salary maximum. ***Annual leave starting from 21 days, a Privilege Day and all Manx and U.K. bank holidays; your annual leave will increase after your first year and...
-
Chief of Staff, Global Support Services
7 months ago
Douglas, United Kingdom Canonical Full timeThe Chief of Staff drives improvement in our global support organization. With your insights into engineering, operations and management, you will work with the VP Global Support to identify and deliver initiatives. Our company mission is to make open source easy, starting with Ubuntu but extending to the huge array of things that people want to do with...
-
Executive Director
7 months ago
Douglas, United Kingdom Isle of Man Government Full time**About the role** We are searching for an enthusiastic, credible and driven leader to join the Isle of Man Treasury. This is a unique and challenging role that provides an opportunity to take a lead role in bringing all finance officers within the IOM Government together to improve the resilience and quality of service, playing a key part in the...
-
Business Support Officer
7 months ago
Douglas, United Kingdom Isle of Man Government Full time**About the role and our team** Join our friendly and supportive Community Services Team as a Business Support Officer within our Integrated Women, Children & Families Service for Manx Care! The Integrated Women, Children and Families Service (IWC&F) provides a range of patient focused services which includes School Nursing, Health Visiting, Family...
-
Manx Care Advice and Liaison Service Lead
7 months ago
Douglas, United Kingdom Isle of Man Government Full time**About the role** We are seeking a highly motivated Higher Executive Officer (HEO) to lead the Manx Care Advice & Liaison Service (MCALS). This is an exciting and rare opportunity for an exceptional leader to lead a customer facing service. You’ll be responsible for signposting people to a wide range of Manx Care services, evaluating information and...
-
Technology Sales and Performance Leader
4 weeks ago
Douglas, United Kingdom Currys Full timeAbout the Role:As a Sales Manager at Currys, you will be leading a high-performing team to drive sales and profit objectives while inspiring colleagues to put the customer first.Job Description:We are seeking an experienced leader who can coach and develop their team members to achieve exceptional results. The ideal candidate will have a proven track record...
-
Head of Corporate Services
6 months ago
Douglas, United Kingdom Isle of Man Government Full time**About the role** An exciting opportunity has arisen for an experienced leader to join the Public Health Directorate as the Head of Corporate Services. The primary purpose of this role is to lead the corporate functions of Public Health which include; Policy and Legislation, Information Governance, Project Management, Marketing, HR and Finance. This will...
-
Cdd In-life Anti-money Laundering Unit Leader
6 months ago
Douglas, United Kingdom RBS International Full timeOur people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the Isle of Man and as such all normal working days must be carried out in the Isle of Man. Join us as a CDD in-life Anti-Money Laundering Unit Leader - Joining our specialist...
-
Senior Education Support Officer
6 months ago
Douglas, United Kingdom Isle of Man Government Full time**About the role** Join our friendly team as a Senior Education Support Officer at Ballakermeen High School where you will be responsible for overseeing the pastoral progress of students in a year group, working with an existing team of teaching Year Leaders in both Key Stage 3 and 4. As a team we are committed to all students and their welfare. You will...
-
Senior Education Support Officer
6 months ago
Douglas, United Kingdom Isle of Man Government Full time**Our vacancy is initially a limited term appointment for 1 year, with the outlook of making it permanent if the desired impact is achieved.** **About the role and our team** Join our team as a Senior Education Support Officer - Pastoral Worker at Ballakermeen High School! Within the role, you will be responsible for overseeing the pastoral progress of...
-
Team Member
6 months ago
Douglas, United Kingdom Pizza Hut Full timeJob Introduction At Pizza Hut we believe in fostering a culture that brings people together and celebrates the unique flavors that make you, well... you! As a fun and friendly individual, you truly value our beloved "crustomers" and take immense pride in everything you do. Your passion for creating unforgettable moments of pizza magic, both for our...