Receptionist - Emergency Department

3 months ago

Wishaw, United Kingdom NHS Scotland Full time

**The Role**

We are looking to recruit a Receptionist to join the Emergency Department at University Hospital Wishaw

The post holder will also liaise closely with the Emergency Department clinical and nursing team, offering support and ensuring nursing staff are informed if a patient is in obvious distress.

As a first point of contact, the post holder will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone. The post holder will receive patient enquiry calls for the hospital, answering and re-directing as necessary.

**Contract type**

**Fixed Term - 1 year** / 1x Part Time - 18 hours per week / Band 3

**NHS Lanarkshire**

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

**Why join NHS Lanarkshire?**

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire benefits include:

- A minimum of 27 days annual leave increasing with length of service (pro-rata for part time staff)
- A minimum of 8 days of public holidays
- Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
- Paid sick leave increasing with length of service
- Occupational health services
- Employee Counselling services
- Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

**What we'll need you to bring**
- Educated to SVQ III or equivalent or SVQ Level II or equivalent experience, plus ECDL or equivalent. The post holder will have a knowledge of Health Records.
- Excellent customer care skills and good interpersonal skills, including an ability to communicate effectively and empathetically with patients and staff at all levels.
- Computer literate and good keyboard skills.
- Experience in multi-tasking as the post holder is responsible for activities such as answering queries, progress chasing, task related problem solving, all acquired through experience and vocational learning.
- Knowledge of Confidentiality and Data Protection.
- Knowledge of handling and moving skills.
- Ability to work as part of a team and on own initiative (working alone).
- A knowledge of processes to enable working across a range of systems including outpatient and waiting list systems.
- A knowledge of processes to enable appropriate booking of clinics, and system knowledge to enable cancelling and re-booking of appointments as requested.
- The ability to multi task at all times ensuring the smooth running of the A&E reception at all times 24/7.
- Understanding and working knowledge of Data Protection while dealing with police, ie what information can be released.
- Understanding and working knowledge of medical terminology.
- Ability to work under constant pressure.

**It would be great if you also have**:

- Experience in working within a patient/customer care environment

**Looking to find out more?**

If you’re looking to find out a bit more, then we would love to hear from you

**Further Information**

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

**Additional Information for Applicants**:

- Posts close at midnight on the indicated date
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain

In NHS Lanarkshire we are committed to recruiting a workforce that fully reflects the diverse make-up of our society. A place where every individual can thrive, develop and succeed based on skill, knowledge and talent, regardless of race, disability, gender, sexual orientation, care experienced* or any other dimension that can be used to differentiate people from one another.
- Care experienced applicants are people who live/have lived with foster parents/kinship carers or who live/have lived in a residential children’s setting/secure unit.

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