Customer Service Assistant
4 months ago
Square Peg Associates are representing an international business with an absolute passion for delivering customer excellence.
Our client would like you to take charge of the query, delve into the background of the query, and offer a solution in a reasonable time frame for the customer. The customer isn’t always right, though you will have the desire to resolve their enquiry.
The role of a Customer Services Advisor includes:
- Managing enquiries may be related to stock, orders, reorders, change or amendment to an order, they may want to add to an order, discuss transport arrangements, etc.
- Communicating and building a good rapport with business clients
- Keep conversation history updated on the company in house Database / CRM system
- Go and delve deep and get to the core of the client’s needs with positive questioning
- Resolve any matters in a prompt and efficient timeframe
This is a fast paced role, where no two days are the same, the office has a real buzz about it.
If you are interested in this role, please APPLY now or contact Olivia at Square Peg Associates today
**Benefits**:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Work Location: In person
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