Customer Service Advisor

5 months ago


Accrington, United Kingdom Totally Wicked Full time

**Position: Customer Service Advisor**

The Electronic Cigarette Company has been changing the world of vaping since 2008. We have an exciting opportunity for a **Customer Service Advisor** to join us at our offices in Accrington.

If you would like a job that gives you the opportunity to make it your own, create your own career prospects, and enables you to be part of a business that prides itself on delivering only the best products through our online platform, we would love to hear from you.

**What you’ll be doing**:

- Providing a professional and effective service to customers and clearly understand their requirements. Advising on products available and building good relationships with customers
- Accurately processing customer orders through the website
- Handling customer orders, enquiries, complaints and refunds & Returns
- Demonstrating clear and accurate knowledge of all products
- Interacting and communicating effectively with other departments
- Troubleshooting steps followed prior to offering any replacement, credit or refund.
- Strict adherence to age verification process & procedure to prevent underage sales
- Store assistance as required

**About you**:

- Good communication skills
- Experience in customer service (desirable)
- A professional, enthusiastic and friendly manner to deliver excellent customer service
- A commitment to being part of the team, alongside the ability to work on your own initiative
- A willingness to keep up to date with all of our products
- An ability to adapt to changes in requirements
- Ability to multi-task and manage workload effectively
- Willingness to learn and develop on an ongoing basis
- Comfortable working a minimum of x 1 Saturday per month, rotational bank holidays.

**What we will give to you**:

- A competitive salary
- Excellent working conditions
- Flexible working options
- Ongoing training and development
- Generous staff discount
- Pension
- A wide range of discretionary benefits including Christmas and annual Company bonus schemes, Recognition Awards, Cycle to Work, Techscheme and Company healthcare after a qualifying period.

Successful applicants will be required to undertake a disclosure and barring service (DBS) check

**NO AGENCY INTEREST**

Successful applicants will be required to undertake a disclosure and barring service (DBS) check __________________________________________

**Job Types**: Full-time, Permanent

**Salary**: £21,500.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- On-site gym
- On-site parking

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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