Customer Service Advisor

6 months ago


Accrington, United Kingdom Lancashire County Council Full time

Salary £23,152 - £23,893 Per annum | Permanent, Full Time, 37 hours per week | Customer Access Service |

Pay Award Pending

**International Sponsorship **- this role is **not **open to international sponsorship

**Are you ready for a new challenge?**

**Are you passionate about making a difference in people's lives? **Do you want a job that offers full training and ongoing support? A job that is flexible to support your work life balance? A job that is also rewarding, where you can develop your career within Adult Social Care?

**If you like the sound of the above then the Customer Access Service has the perfect job for you
- **

Several exciting opportunities have arisen to work as part of our Community team within the Customer Access Service - the first point of contact for Lancashire County Council. You will be part of our busy service assisting the residents of Lancashire in accessing many of the services the Council provides.

**What is my role?**

When you join us, your Customer Access journey will start with bespoke in-house training at our contact centre in Accrington. We want to make sure that you feel comfortable and confident in giving the best possible service to the people of Lancashire and our training and ongoing support reflects this. Following this initial training period you will be provided with equipment to work from home but will still be required to attend the office for training, team meetings and any other activities that benefit from face to face contact with colleagues. To work from home, you will require access to broadband.

**Hours of work?**

Please note, we have both permanent and temporary opportunities available.

**We're Looking For Individuals who**:

- Are passionate about all aspects of customer service.
- Display excellent communication skills.
- Have the ability to actively listen to our customers whilst providing advice and guidance, addressing their concerns and resolving their enquiries.
- Are highly proficient in the use of ICT systems. Experience of working in a customer contact centre would be useful but is not essential and full training will be given.
- Have a positive 'can-do' attitude.

Please feel free to contact us for an initial informal and confidential chat by calling **Jackie Ham on 01772 537414 or Lindsey Ham on 01772 535440.**

In return Lancashire County Council offers a range of benefits, which can be found on LCC Vacancies website.

Job Description & Person Specification



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