Customer Service Advisor

3 weeks ago

Accrington, United Kingdom apetito Full time

Overview:
**The Role and Team**

**This role is 22.5 hours per week, any 3 in 6 days.**

The role of our Customer Services Advisor is critical to the success of our business.

Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

The defining characteristics of our Customer Services Advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.

The role involves the taking of customer orders and also the making of outbound courtesy calls.

These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day. As such, many customers become very attached to their “friends” at Wiltshire Farm Foods.

Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to be able to deliver to our customers each week.

The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.

**Who We Are**

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years.

Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We’re proud to be a Living Wage employer and member of the Ethical Trading Initiative. We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.

In addition to your salary you will receive a comprehensive training program, generous annual leave holiday entitlement, the ability to buy additional annual leave, retail discounts, free car parking, free turkey (or voucher) at Christmas and much more

**Responsibilities**:

- Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
- To support drivers with route planning for the next days’ delivery rounds.
- To ensure each customer is provided with “exemplary” service on each telephone call or contact.
- To update customer records and liaise with customer relatives as required.
- To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary.
- Prepare promotional literature as required and communicate details of new products or promotions to customers.
- To search, provide and continually look for new business opportunities.
- To share best practices with colleagues in an effort to continuously improve our service proposition.
- To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.

Qualifications/Personal Qualities:
**Essential**:

- Experience of a customer service role
- Confident using a Personal computer to manage and process orders
- Confident telephone manner
- Able to pay attention to detail and be accurate in your work
- Numerate and good written English; GCSE Maths & English standard or equivalent
- Able to work to deadlines

**Desirable**:

- Have worked in the elderly/care market
- Experience of working in a team environment
- Full UK Driving Licence

**Personal Qualities**:
As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
- This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
- To take an active interest in getting to know every customer and become a trusted friend.
- A good listener, you’ll be able to treat every customer as an individual.
- To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
- Ability to communicate and relate to people at all levels.
- Ability to work under own initiative, plan own day, manage own time.
- To act as a link for drivers and customers if any problems arise during a delivery round.
- To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
- To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
- Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.

  • Customer Service Advisor

    7 months ago

    Accrington, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Are you a superstar Customer Service Advisor with bags of personality? Do you love having a good chinwag and have a passion for helping people? Then look no further We’re currently hunting for an amazing Customer Service Advisor to join a buzzing close knit team. You’ll get the opportunity to build long lasting relations all whilst having a laugh...

  • Customer Service Advisor

    2 weeks ago

    Accrington, United Kingdom Search Consultancy Full time

    Customer Service Advisor Training in Accrington, then working from home! Pay £11 per hour, weekly pay 36.5 hrs per week Start dates throughout April! Benefits include: - 32 days holiday (including bank holiday) - Free parking - Staff discount - Opportunities to grow and develop Do you love working with people? Do you enjoy delivering excellent customer...

  • Customer Service Advisor

    2 weeks ago

    Accrington, United Kingdom Recruitment Solutions NW Full time

    Accrington £21,000 We are working with a client in Accrington to Appoint a Customer Support Advisor. The purpose of this role is to provide support to franchisees of the business with any queries and training they require. In addition to this you will be required to provide administrative support across mailbox functions within the...

  • Customer Service and Collections Advisor

    2 weeks ago

    Accrington, United Kingdom Search Consultancy Full time

    Customer Service and Collections Advisor Accrington - Fully office based! Pay £9.50 per hour 36.5 hrs per week Benefits include: - 32 days holiday (including bank holiday) - Free parking - Staff discount - Opportunities to grow and develop Do you love working with people? Do you enjoy delivering excellent customer service? Do you like resolving problems...

  • Customer Service Advisor

    2 weeks ago

    Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...

  • Customer Service Advisor

    7 months ago

    Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...

  • Customer Service Advisor

    8 months ago

    Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...

  • Customer Service Advisor

    3 weeks ago

    Accrington, United Kingdom Millercare Ltd Full time

    **Job Description - Customer Service Advisor** You will also need to be IT literate and have the ability to cope under pressure. Excellent customer service is essential. **About Millercare** With 70 years’ experience and 14 stores across the region, Millercare is the leading mobility and healthcare company in the North West of England. Our reputation is...

  • Customer Service Advisor

    3 weeks ago

    Accrington, United Kingdom The Best Connection Employment Group Full time

    The Best Connection are looking to recruit a 'Customer Service Advisor' for a prestige client. - Location; Accrington - Permanent (Full Time) Roles/Duties; - Inbound and Outbound Calls - Taking inbound orders, dealing with quotes and up-selling the product. - Taking ownership of the calls dealt with. - Take enquiries from the customer. - Take in the sales...

  • Customer Service Advisor

    7 months ago

    Accrington, United Kingdom World Options Ltd Full time

    The role is predominately telephone based, therefore you will need to have excellent telephone communication skills. This is a complex and varied role in an exciting, friendly and busy customer service environment, providing a great opportunity for someone to enhance their skills. **Required Experience**: - Knowledge of couriers including UPS, DHL, TNT...

  • Customer Service Advisor

    3 weeks ago

    Accrington, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is 22.5 hours per week, any 3 in 6 days.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services...

  • Customer Service

    2 weeks ago

    Accrington, United Kingdom Search Consultancy Full time

    Customer Service Advisor Accrington, office based job! Pay £10.01 per hour, weekly pay 40 Hour per week Benefits include: - 32 days holiday (including bank holiday) - Free parking - Staff discount - Opportunities to grow and develop Do you love working with people? Do you enjoy delivering excellent customer service? Do you like resolving problems and...

  • Customer Service Advisor

    2 weeks ago

    Accrington, United Kingdom BT Full time

    **Where**: Accrington **Full time**: Permanent **Salary**: £20,511 plus on target bonus’s **Hourly rate**:£10.52 Want a new challenge?** Sounds Good** Somewhere you get loads of benefit’s? **Sounds Good** What about a brilliant career? **Sounds Good** How about some working from home? **Sounds Good** **What’s in it for you?** We have some...

  • Customer Service Advisor

    3 weeks ago

    Accrington, United Kingdom Appcastenterprise Full time

    **Where**: Accrington **Part time**: Permanent, Part Time - 20 or 25 hours **Salary**: 25 hours £13,674 plus on target bonus’s - 20 hours £10,939.20 plus on target bonus's **Hourly rate**:£10.52 Want a new challenge?**Sounds Good** Somewhere you get loads of benefits? **Sounds Good** What about a brilliant career? **Sounds Good** How about some...

  • Customer Service Advisor Yard

    2 weeks ago

    Accrington, United Kingdom Saint-Gobain Full time

    Customer Service Advisor Yard Customer Service Advisor - Sales and Distribution Yard Assistant Full Time : Mon & Fri 0730 - 1700 and ALT Sat 0800 - 1200 At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years....

  • Customer Service Advisor Yard

    2 weeks ago

    Accrington, United Kingdom Jewson Full time

    **The Role** Customer Service Advisor Yard Customer Service Advisor - Sales and Distribution Yard Assistant Full Time : Mon & Fri 0730 - 1700 and ALT Sat 0800 - 1200 At?Saint-Gobain?we pride ourselves on being?innovative,?customer focused, agile, open and?engaging and entrepreneurial. We are?also?proud to have been named a 'Top Employer' for 5...

  • Service / Parts Advisor

    7 months ago

    Accrington, United Kingdom Scope Personnel Full time

    Automotive Service / Parts Advisor Job available! We are recruiting for a fantastic opportunity with a growing Franchised Dealership! **Job Role** An exciting opportunity has arisen for a successful and motivated experienced automotive Service Advisor to work for a busy dealership. You will facilitate the efficient operation of the Service department...

  • Customer Support Advisor

    2 weeks ago

    Accrington, United Kingdom Studio Retail Ltd Full time

    **Customer Support Advisor** **36.5 hpw** **Clayton Le Moors, Accrington** **Based on experience & performance + Benefits** **About Us** **Now part of the Fraser Group, Studio Retail Ltd are one of the largest online value retailers in the UK, providing a personal shopping service to over 1.9 million customers each year through our award-winning App. And...

  • Customer Account Advisors

    2 weeks ago

    Accrington, United Kingdom Studio Retail Ltd Full time

    **Customer Account Advisor - Financial Services** **Clayton-Le-Moors** **Salary - £19k - £23k+ Benefits** **Permanent Role - Full and part-time opportunities available which vary across our opening hours: Monday - Friday 8am-8pm, Saturday & Sunday 9am-5pm** About the Opportunity At Studio, our purpose is to make more affordable more possible for our...

  • Customer Service Advisor Role for Growth

    4 weeks ago

    Accrington, Lancashire, United Kingdom EE Full time

    Job DescriptionAs a customer service advisor at EE, you will be responsible for delivering exceptional and personal service to our customers. This role requires someone who is passionate about helping others, has excellent communication skills, and is able to work in a fast-paced environment.Key ResponsibilitiesProvide outstanding customer service through...