Customer Service Advisor

3 days ago


Accrington, United Kingdom Appcastenterprise Full time

**Where**: Accrington

**Part time**: Permanent, Part Time - 20 or 25 hours

**Salary**: 25 hours £13,674 plus on target bonus’s
- 20 hours £10,939.20 plus on target bonus's

**Hourly rate**:£10.52

Want a new challenge?**Sounds Good**

Somewhere you get loads of benefits? **Sounds Good**

What about a brilliant career? **Sounds Good**

How about some working from home? **Sounds Good**

**What’s in it for you?**

We have some exciting opportunities in our Accrington site for our Customer Service roles If you want a new career, a change in career or want to go beyond your limits, look no further

**From day one, we offer a range of exciting benefits**:

- A great salary of £10,393/£13,674 plus bonus and incentives throughout the year so you can earn even more
- Career opportunities for you to develop and go beyond your limits, in any area of our organisation
- Huge discounts off EE & BT products & services
- Discounted off a personal mobile phone, just for you
- Discounted mobile contracts for your friends and family
- Incentives throughout the year from vouchers to holidays
- Yearly employee schemes like extra holidays & event days
- Pension scheme to protect you and your family’s future
- Volunteering opportunities so you can give back to your local community

Here at BT, two things matter to us the most, our customers and our people. Our advisors are at the heart of everything we do. Your role could be to help customers who have recently joined our family, or those that have been with us for a long time. It couldbe that they need help with a simple query on the go, or something more complex that needs some patience. There are some tough calls where customers are frustrated, but that’s why we put our trust in you to show customers why we deliver the best customer service.

But don’t worry We provide full training, extra support for when you’re new and ongoing coaching after that. Once you’re in the full swing of things we can talk about your career and what your future at BT looks like.

The shift pattern for our September start date is as follows:
**25 Hours**

**Monday**

**Tuesday**

**Wednesday**

**Thursday**

**Friday**

**Saturday**

**Sunday**

0800-1730

0800-1730

OFF

OFF

OFF

0800-1630

OFF

1030-2000

1030-2000

1030-2000

OFF

OFF

OFF

OFF

0800-1730

0800-1730

OFF

OFF

OFF

0800-1630

OFF

0800-1730

0800-1730

0800-1730

OFF

OFF

OFF

OFF

**20 Hours**

**Monday**

**Tuesday**

**Wednesday**

**Thursday**

**Friday**

**Saturday**

**Sunday**

0800-1545

0800-1545

0800-1545

OFF

OFF

0800-1530

OFF

1230-2000

1230-2000

1230-2000

OFF

OFF

OFF

OFF

0800-1545

0800-1545

OFF

OFF

OFF

0800-1530

OFF

0800-1545

0800-1545

0800-1530

OFF

OFF

OFF

OFF

**Working from home approach**:
We understand that work is so



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