Customer Account Advisors

2 days ago


Accrington, United Kingdom Studio Retail Ltd Full time

**Customer Account Advisor - Financial Services**

**Clayton-Le-Moors**

**Salary - £19k - £23k+ Benefits**

**Permanent Role - Full and part-time opportunities available which vary across our opening hours: Monday - Friday 8am-8pm, Saturday & Sunday 9am-5pm**

About the Opportunity

At Studio, our purpose is to make more affordable more possible for our customers, through our Studio.co.uk website and app. offering our customers great value clothing and footwear, home and garden, sports and leisure, electricals, and gift items they needand flexible ways to pay for them.

Our customers are at the heart of everything we do.

Whilst our customers are at the heart of everything we do, our colleagues are at the heart of everything we are. Colleagues enjoy a friendly, diverse, and inclusive workplace which actively promotes team collaboration, supports continuous learning and development, health and wellbeing, communication, and, of course, our local communities

If you’re #Amazing, #Savvy, #Inclusive, #Trusted and Customer-Focussed, we’d like to hear from you - there’s room for you in #OurStudio.

As we evolve our structure to better serve our customers, we are looking to recruit Customer Account Advisors to join our growing Financial Services team.

As a Customer Account Advisor, you will be effectively and professionally handling customer contacts across all channels, consistently delivering excellent customer experience and outcomes, meeting targets in line with quality and regulatory standards and expectations***

You'll be responsible for:

- Effectively handling and dealing with customer enquiries across all channels, delivering excellent customer experience outcomes
- Maintaining accurate and up to date records and systems
- Ensuring adherence to all Studio FS policies and processes, maintaining quality and compliance standards by treating customers fairly in accordance with FCA (Financial Conduct Authority) requirement’s & TCF (Treating Customers Fairly) Principles

Who are we looking for?
- Experience of working within a customer service team, preferably in a fast-paced contact centre environment
- Experience of effectively delivering excellent customer service and handling complaints
- Confidence when managing conflict and knows when to escalate
- Ability to understand & analyse customer need and use relevant processes to provide feedback
- Self-motivation with the ability to work individually and as part of a wider team
- Attention to detail
- Excellent communication skills, both verbal and written
- IT literate

Why Studio Retail Limited?

We have many experienced colleagues who’ll tell you they love working at Studio because of the people and the opportunities to develop. It’s a fast-paced environment and the offices have a friendly and informal feel to them, no suits required to do a great job here

As part of the Frasers group, Studio has strong foundations and can offer a breadth of opportunity for continued development and career growth.

Our newly refurbished offices are based Clayton-Le-Moors, Accrington with excellent public transport and motorway links, and we’re easily commutable from Manchester, Leeds, Liverpool, Preston and all point in between. Our offices work hybrid, with most desk-based roles offering a mix of office and home working with flexible start and finish times.

We offer a great benefits package including flexible working hours, generous holiday allowance, great pension options and a generous staff discount, we’d love to hear from you if you think we could be the right company for you.

wedowow

ourstudio



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