Customer Service Advisor

4 days ago


Accrington, Lancashire, United Kingdom EE Full time
Job Overview

We're looking for a Customer Service Advisor to join our team at EE. As a key member of our Household Team, you'll play a vital role in enhancing the digital lives of our customers.

About the Role:

  • You'll work closely with customers to understand their needs and provide tailored solutions to meet their requirements.
  • You'll be responsible for discussing our products and services with customers over the phone, ensuring they have a seamless experience with EE.

Salary Details:

The estimated salary for this role is £23,504 rising to £24,064 after 8 months, plus incentives and bonuses.

What You'll Gain:

  • A competitive starting salary with opportunities for growth.
  • Flexible working arrangements, including occasional home working, to support your work-life balance.
  • A range of benefits, including discounts on EE & BT products, online GP access, and carer's leave.
Key Responsibilities

Your primary responsibility will be to deliver exceptional customer service by:

  • Talking to customers about our products and services.
  • Buidling genuine relationships with customers to understand their needs.
Requirements

To succeed in this role, you'll need:

  • A confident and empathetic approach to customer interactions.
  • The ability to work well in a fast-paced environment.
  • Excellent communication and problem-solving skills.

We're passionate about developing our people and providing a supportive environment that allows you to grow and thrive in your career.



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