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Customer Service Ambassador

1 month ago

Accrington, Lancashire, United Kingdom Apetito Limited Full time

We are seeking a motivated and reliable individual to join our team as a Customer Delivery Driver/Picker. In this role, you will be responsible for delivering frozen meals to customers in a timely manner and providing exceptional customer service at all times.

About Us

At Wiltshire Farm Foods, we pride ourselves on being a company that makes a real difference in the lives of our customers. We develop a range of products designed to enhance health and well-being for all our customers, using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.

The Role

This is an exciting opportunity to work within our delivery team, where you will be responsible for delivering frozen meals to our customers. As a key member of our team, you will play a vital role in ensuring our customers receive their orders on time and in excellent condition.

In addition to delivering frozen meals, you will also be responsible for picking orders within our coldstore, using our app to update customers' deliveries, and undertaking pre-shift inspections of your van. You will also be required to drive safely, responsibly, and within the law, and to clean and refuel your van as and when needed.

Key Responsibilities
  • Deliver frozen meals to customers in a timely manner
  • Pick orders within the coldstore
  • Use our app to update customers' deliveries
  • Undertake pre-shift inspections of your van
  • Drive safely, responsibly, and within the law
  • Clean and refuel your van as and when needed
Requirements

To be successful in this role, you will need to have a full UK manual driving licence, basic computer literacy including use of phone apps, evidence of work stability, and basic secondary education. Experience within a customer service-based role and experience of multi-drop delivery roles would be desirable.

You must also have good attendance and timekeeping, be friendly, approachable, and reliable, and be passionate about delivering excellent customer service.