Customer Service Advisor
6 months ago
The role is predominately telephone based, therefore you will need to have excellent telephone communication skills.
This is a complex and varied role in an exciting, friendly and busy customer service environment, providing a great opportunity for someone to enhance their skills.
**Required Experience**:
- Knowledge of couriers including UPS, DHL, TNT and FedEx and use of air and road freight would be an advantage
**Responsibilities Include**:
- Liaising with World Options franchisees and their staff
- Solving any courier delivery issues arising from customers using the company’s online shipping portal
- Resolving shipment queries and acting as a liaison between World Options franchisees customers and the main couriers
- An ability to multi-task and prioritise as well as work to courier set time limits is essential
- You will be joining a team of customer service advisors within a growing company with an ethos of co-operative teamwork and support for each other, working alongside various other teams within the company.
**Benefits**
- Salary £21,500 - £22,000
- 21 days rising with service to a max of 28 plus 8 bank holidays
- Death in Service Benefit
- Volunteer day initiative
- Hybrid working (60/40)
- Ongoing training and development
**Salary**: £20,500.00-£22,500.00 per year
**Benefits**:
- Company pension
- On-site parking
Schedule:
- Monday to Friday
- No weekends
Work Location: Hybrid remote in Accrington
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