Customer Service Advisor

7 months ago


Accrington, United Kingdom Bridge of Hope Full time

The Recruitment Co are recruiting for a number of **Customer Service Advisers/ Pre-Delivery Advisers **based in Huncoat, Accrington.

**3 month contract**

**Job Information;**
- To deliver service excellence within the customer contact journey
- To deal with High Level complaints and work with Alternative dispute resolution services
- To consistently delight customers (internal and external) in every contact they make with us, either
written or verbal
- To respond to customer calls and correspondence within agreed service levels
- To resolve complaints to a high standard and maintain the reputation of our clients brand.
- To be bold enough to make decisions and take ownership when resolving customer complaints
- To communicate with stores, DCs and suppliers regarding required information and changes to
procedures
- To achieve targets and KPIs as set by the Leadership Team and CS Managers
- To uphold company policies and procedures wherever possible

**Skills Needed**

We are looking for Customer Service Advisers who are passionate about delivering first-class customer service whilst reaching a resolution for our customer's complaints and are eager to contribute to business improvement.

**Salary**:
£11.62 per hour

Monday - Friday

This position is interviewing as soon as next week with a start date of 02/09 for a 8-12 duration.

CPNRT

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.



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