Customer Service Coordinator

6 months ago


Accrington, United Kingdom Easy-Trim Roofing & Construction Ltd Full time

**Easy-Trim Roofing & Construction Products are recruiting for an additional Customer Service Coordinator to join their Commercial Department.**

**Full time & Permanent (Part time hours considered)**

**£23,000 - £26,000 per annum, dependent on experience.**

**About Easy Trim Roofing & Construction Products Ltd**: Easy Trim Roofing & Construction Products Ltd is a leading provider of high-quality roofing and construction materials. With a commitment to innovation and excellence, we pride ourselves on delivering high quality products to our customers.

The Customer Service Coordinator will be the first point of contact for all customers (internal and external) queries. They will have a dynamic and professional approach with a passion for providing the highest standards of customer support. They will maintain and enhance customer relationships to ensure operational objectives are met.

**Key responsibilities**:

- Strives to achieve performance standards for timeliness and accuracy of orders and invoicing.
- Processes all incoming sales orders from customers and sales representatives accurately and efficiently.
- Reviews back-order data to determine customer service outputs.
- Follows the returns process through to refund or exchange.
- Daily contact with customers, resolving issues and handling escalated queries.
- Supports the delivery process and liaising between logistics, sales and warehouse departments.
- Maintains strong customer relationships through regular follow-up calls.
- Liaises with couriers and is committed to excellence in all client relationships.
- Sales order book management (enabling accurate visibility of order book/due dates).

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person



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