Customer Service Advisor
1 day ago
Have you worked in a call centre or in a customer service role? If so we would like to speak with you
We are looking to recruit on behalf of our client- Bensons for Beds. They are a well established house hold name and have postions within the customer service team, starting 6th January, for 7 weeks.
At Bensons they are dedicated to providing outstanding products and services that meet the needs of their customers. They believe in creating a positive and supportive environment for both employees and clients. As they approach a time of increased volumes, they are looking for a passionate and friendly Customer Service Representative to join the team.
Role Overview:
As a Customer Service Representative, you will be the first point of contact for our valued customers, assisting with inquiries, resolving issues, and ensuring an exceptional customer experience. You will play a key role in maintaining our reputation for outstanding customer service.
Key Responsibilities:
- Provide excellent customer service via phone, email, chat, or social media.
- Resolve customer issues and inquiries in a timely and professional manner.
- Keep accurate records of customer interactions and transactions.
- Identify and escalate unresolved issues to appropriate teams.
- Provide product/service information to customers, ensuring they are well-informed.
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