Head of Customer Service

5 months ago


Accrington, United Kingdom 1707 Consulting Ltd Full time

**Who We Are**:
Our client is the biggest manufacturer in their industry in the UK; a family owned global business established in the 1970s with a Turnover of over £200m and staff in excess of 1,400.

With an unrivalled heritage and enviable staff retention they are an exceptional business that offers a challenging, corporate and dynamic environment but with the look and feel of a smaller family owned business where you could have a real impact.

**What We're Looking For**:

- A Head of Group Customer Services to set the strategic and operational direction of the groups customer services function
- Someone to develop all culture, process, performance improvements and efficiencies for the customer
- Drive a performance culture through identifying & facilitating targets and initiatives
- Knit together all elements of the business including Sales, Production & Logistics to improve customers experiences
- Lead and motivate a team of 40-50 Customer Service Managers & Representatives

**What You Need**:

- Degree level education - preferable
- Demonstrable experience of fulfilling a Senior management role, within a goods and or services industry in a large complex organisation
- Experience of implementing new systems and process relevant to improving the customer experience
- Confident decision-making qualities, having a solution-oriented mind-set
- Pragmatic, down to earth & hands on mentality

**What's On Offer**:

- An opportunity to have a significant impact within the business in a potentially career defining role
- An enviable package Incl. excellent basic & benefits
- Scope to significantly increase salary, develop towards Customer Services Director role and become part of small close knit exec team

**Job Types**: Full-time, Permanent

Pay: Up to £65,000.00 per year

**Benefits**:

- Canteen
- Company car
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application question(s):

- Do you have experience of planning and delivering change within a large organisation

**Education**:

- Bachelor's (preferred)

**Experience**:

- Senior Management: 3 years (required)
- Customer Service management: 3 years (required)

Work Location: In person

Reference ID: SEN007



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