Head of Customer Service

6 months ago


Accrington, United Kingdom 1707 Consulting Ltd Full time

**Who We Are**:
Our client is the biggest manufacturer in their industry in the UK; a family owned global business established in the 1970s with a Turnover of over £200m and staff in excess of 1,400.

With an unrivalled heritage and enviable staff retention they are an exceptional business that offers a challenging, corporate and dynamic environment but with the look and feel of a smaller family owned business where you could have a real impact.

**What We're Looking For**:

- A Head of Group Customer Services to set the strategic and operational direction of the groups customer services function
- Someone to develop all culture, process, performance improvements and efficiencies for the customer
- Drive a performance culture through identifying & facilitating targets and initiatives
- Knit together all elements of the business including Sales, Production & Logistics to improve customers experiences
- Lead and motivate a team of 40-50 Customer Service Managers & Representatives

**What You Need**:

- Degree level education - preferable
- Demonstrable experience of fulfilling a Senior management role, within a goods and or services industry in a large complex organisation
- Experience of implementing new systems and process relevant to improving the customer experience
- Confident decision-making qualities, having a solution-oriented mind-set
- Pragmatic, down to earth & hands on mentality

**What's On Offer**:

- An opportunity to have a significant impact within the business in a potentially career defining role
- An enviable package Incl. excellent basic & benefits
- Scope to significantly increase salary, develop towards Customer Services Director role and become part of small close knit exec team

**Job Types**: Full-time, Permanent

Pay: Up to £65,000.00 per year

**Benefits**:

- Canteen
- Company car
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Application question(s):

- Do you have experience of planning and delivering change within a large organisation

**Education**:

- Bachelor's (preferred)

**Experience**:

- Senior Management: 3 years (required)
- Customer Service management: 3 years (required)

Work Location: In person

Reference ID: SEN007



  • Accrington, United Kingdom Studio Retail Ltd Full time

    **Head of Customer Service Operations** **Clayton-le-Moors, Accrington, Lancashire** **Salary - Competitive + Benefits** **About **Studio Retail Limited** Now part of the Fraser Group we’re one of the largest online value retailers in the UK, providing a personal shopping service to over 1.9 million customers each year through our award-winning App....


  • Accrington, United Kingdom Bridge of Hope Full time

    The Recruitment Co are recruiting for a number of **Customer Service Advisers/ Pre-Delivery Advisers **based in Huncoat, Accrington. **3 month contract** **Job Information;** - To deliver service excellence within the customer contact journey - To deal with High Level complaints and work with Alternative dispute resolution services - To consistently...


  • Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...


  • Accrington, United Kingdom World Options Ltd Full time

    World Options supports businesses to meet their customer demand by providing an industry leading, simple and cost effective solution to all their shipping needs. We do this through a network of motivated and driven individuals who have taken the opportunity to become a World Options franchisee, supported by our Head Office team. Our Mission ‘Be Global’...

  • Customer Service

    6 hours ago


    Accrington, United Kingdom Search Consultancy Full time

    Customer Service Advisor Accrington, office based job! Pay £10.01 per hour, weekly pay 40 Hour per week Benefits include: - 32 days holiday (including bank holiday) - Free parking - Staff discount - Opportunities to grow and develop Do you love working with people? Do you enjoy delivering excellent customer service? Do you like resolving problems and...


  • Accrington, United Kingdom Fresh Perspective Resourcing Ltd Full time

    Are you a superstar Customer Service Advisor with bags of personality? Do you love having a good chinwag and have a passion for helping people? Then look no further We’re currently hunting for an amazing Customer Service Advisor to join a buzzing close knit team. You’ll get the opportunity to build long lasting relations all whilst having a laugh...


  • Accrington, United Kingdom Pertemps Blackburn Careers Full time

    Have you worked in a call centre or in a customer service role? If so we would like to speak with you! We are looking to recruit on behalf of our client- Bensons for Beds. They are a well established house hold name and have postions within the customer service team, starting 6th January, for 7 weeks. At Bensons they are dedicated to providing outstanding...

  • Head of Supply Chain

    4 hours ago


    Accrington, United Kingdom Bensons for Beds Full time

    **About Bensons for Beds** No ‘one size fits all’ when it comes to finding the perfect sleep experience for customers and that’s why at Bensons for Beds we put Sleep Wellness at the heart of everything we do. With nearly 70 years of retail and 100 years of manufacturing experiencein sourcing the best quality beds, frames and mattresses, at Bensons we...


  • Accrington, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is 22.5 hours per week, any 3 in 6 days.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services...


  • Accrington, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is 22.5 hours per week, any 3 in 6 days.** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining characteristics of our Customer Services...


  • Accrington, Lancashire, United Kingdom EE Full time

    Company OverviewWe're a leading provider of digital communications services, committed to enhancing our customers' lives. Our team is passionate about delivering exceptional customer experiences and building meaningful relationships.We're seeking a Customer Service Representative to join our Household Team in Accrington. As a key member of our team, you'll...


  • Accrington, United Kingdom EE Full time

    Job DescriptionWe are seeking an ambitious individual to join our Apprentice Customer Service Advisor team. As a key member of our team, you will be responsible for providing top-notch customer service, ensuring that our customers receive a personalized experience every time they interact with us.


  • Accrington, United Kingdom Easy-Trim Roofing & Construction Ltd Full time

    **Easy-Trim Roofing & Construction Products are recruiting for an additional Customer Service Coordinator to join their Commercial Department.** **Full time & Permanent (Part time hours considered)** **£23,000 - £26,000 per annum, dependent on experience.** **About Easy Trim Roofing & Construction Products Ltd**: Easy Trim Roofing & Construction...


  • Accrington, United Kingdom Millercare Ltd Full time

    **Job Description - Customer Service Advisor** You will also need to be IT literate and have the ability to cope under pressure. Excellent customer service is essential. **About Millercare** With 70 years’ experience and 14 stores across the region, Millercare is the leading mobility and healthcare company in the North West of England. Our reputation is...


  • Accrington, Lancashire, United Kingdom EE Full time

    Job OverviewWe're looking for a Customer Service Advisor to join our team at EE. As a key member of our Household Team, you'll play a vital role in enhancing the digital lives of our customers.About the Role:You'll work closely with customers to understand their needs and provide tailored solutions to meet their requirements.You'll be responsible for...


  • Accrington, United Kingdom Lancashire County Council Full time

    Salary £23,152 - £23,893 Per annum | Permanent, Full Time, 37 hours per week | Customer Access Service | Pay Award Pending **International Sponsorship **- this role is **not **open to international sponsorship **Are you ready for a new challenge?** **Are you passionate about making a difference in people's lives? **Do you want a job that offers full...


  • Accrington, Lancashire, United Kingdom EE Full time

    Job OverviewWe are seeking a skilled Customer Service Associate to join our team in Accrington. As a Digital Life Advisor, you will play a crucial role in enhancing our customers' digital lives by discussing the right products and services for them.This is an excellent opportunity for individuals with transferable skills who enjoy building relationships and...


  • Accrington, Lancashire, United Kingdom EE Full time

    We are seeking a motivated individual to join our team as a Customer Service Advisor. This is an exciting opportunity for someone who is eager to start their career and wants to make a real difference in the lives of our customers.The role involves working in a fast-paced environment, responding to customer inquiries, and providing excellent service. If you...


  • Accrington, Lancashire, United Kingdom EE Full time

    Job DescriptionWe are seeking a talented individual to join our team as an Apprentice Customer Service Advisor. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.The successful candidate will have excellent communication skills, be able to work...


  • Accrington, United Kingdom Lancashire County Council Full time

    Salary £21,189-£21,968 per annum | Permanent, Full Time, 37 hours per week | Lancashire House, Accrington | **Are you ready for a new challenge?** Do you want a job that offers full training and ongoing support? A job that is flexible to support your work life balance? A job that is also rewarding, where you know you are making a huge difference in the...