Facilities Helpdesk Administrator

2 weeks ago

Manchester, United Kingdom ISS Facility Services Full time

**Facilities Helpdesk Administrator**

**Manchester**

For more information on salary and our excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed

Join our dynamic team as a Facilities Helpdesk Administrator and play a crucial role in ensuring our clients receive exceptional service.

As a key member of the contract delivery team, you will be responsible for managing and resolving any technical issues that arise, ensuring that our service delivery exceeds our clients' expectations.

With your understanding of PPMs and Compliance, you will be instrumental in planning and supporting the work of our delivery teams and external service providers. You will have the opportunity to collaborate with a talented and dedicated team, working together to provide our clients with the highest level of service possible.

**Key Responsibilities**_**_
- Day-to-day interaction with client & associated staff for the receiving & logging of tasks to the CAFM system
- Manage all open jobs until completion including but not limited to:

- raising and managing purchase orders to contractors
- regular communication with engineering team, subcontractors and client
- regular system updates to reflect job status at every stage
- rescheduling jobs where required
- arrange appointments with client where required
- deal with any queries/escalations and respond accordingly
- other jeopardy management
- use available reporting to manage open jobs and own workload
- receiving & correctly processing documentation relevant to the tasks
- liaising with management team to ensure process are correctly operating to ensure compliance is adhered to
- Liaise with other teams where required to ensure job completion to customer satisfaction
- Liaise with suppliers for confirmation of servicing timescales as well as documentation control

**Professional and personal competencies/qualifications**_**_
- Educated to CSE/GCSE standard with at least 5 Grade C passes or above OR an NVQ qualification in Business Administration, Customer Service, ICT or equivalent
- Previous experience in a customer service, contact centre or administrative role
- Call handling experience
- Proficient in Microsoft Office programmes
- Excellent communication skills to all levels of ISS, contractors & client
- Evidence of working within a team, supporting and working with others to reach organisational goals
- Organised with good planning ability, to organise / schedule events and activities
- Capability to understand and analyse statistical data

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: One location

Reference ID: 108613

  • Facilities Helpdesk Coordinator

    3 hours ago

    Manchester, United Kingdom The Recruitment Crowd (Yorkshire) Ltd Full time

    **Facilities Helpdesk Coordinator** **£11.28ph** **The Company** Our client is a UK Property Management company offering affordable housing to private residents and NHS medical staff across the country. We are looking for a Facilities Helpdesk Coordinator who will report to the Facilities Helpdesk Manager, working directly with our Operations team to...

  • Facilities Helpdesk Coordinator

    3 weeks ago

    Manchester, United Kingdom TRCGroup Full time

    **Facilities Helpdesk Coordinator** **£11.28ph (22k salary)** **The Company** Our client is a UK Property Management company offering affordable housing to private residents and NHS medical staff across the country. We are looking for a Facilities Helpdesk Coordinator who will report to the Facilities Helpdesk Manager, working directly with our...

  • Facilities Helpdesk Administrator

    6 days ago

    Manchester, United Kingdom ISS Facility Services Full time

    **Facilities Helpdesk Administrator** **Manchester** For more information on salary and our excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed! Join our dynamic team as a Facilities Helpdesk Administrator and play a crucial role in ensuring our clients...

  • Helpdesk Administrator

    5 days ago

    Manchester, United Kingdom Options Resourcing Ltd Full time

    * Role - Helpdesk Administrator - Facilities Management - Location - Manchester - Company - Well-established maintenance provider - What you get in return - £25,000 per annum + training & progression. A well-established maintenance provider who are renowned for their prestigious contracts are currently looking to add an experienced Helpdesk to work on one...

  • Helpdesk Administrator

    6 days ago

    Manchester, United Kingdom Strength Point Limited Full time

    Strength Point staffing is seeking a skilled & experieced Helpdesk administrator to join the facilities team based at Manchester airport. **Key Requirements**: Facilities Management Experience: Have hands-on experience working with a Computer-Aided Facilities Management (CAFM) system. Familiarity with logging and tracking faults for both Planned...

  • Facilities Helpdesk Administrator

    6 days ago

    Manchester, United Kingdom Apleona Full time

    **Facilities Helpdesk Administrator** **Location - Manchester, M3 2LF** **Hours - Monday to Friday, 8am to 5pm** The purpose of this role is to provide helpdesk administration support to our North Division, engineers, contract managers and the clients. You will be responsible for first point of contact of all phone calls coming on our landline, placing...

  • Helpdesk Planner/scheduler

    5 days ago

    Manchester, United Kingdom RX Plus Facilities Full time

    **Welcome to Mitie Group Ltd!**: We are currently seeking a Helpdesk Planner/Scheduler to join our team at Atlas Business Park in Wythenshawe, Manchester, Greater Manchester, in North West England, United Kingdom. **Job Title: Helpdesk Planner/Scheduler**: **Client: Mitie Group Ltd**: **Location: ATLAS BUSINESS PARK, WYTHENSHAWE, Manchester, GREATER...

  • Helpdesk Administrator

    3 hours ago

    Manchester, United Kingdom Sure Maintenance Full time

    Sure Maintenance Ltd, part of the Sureserve Group, is one of the UK's leading specialists in Heating Repairs, Maintenance and Installations. They are looking to recruit conscientious and enthusiastic Helpdesk Administrators to join their existing team looking after their social housing clients. You will be required to provide outstanding contract support...

  • Facilities Helpdesk Coordinator

    4 days ago

    Stockport, Greater Manchester, United Kingdom Hays Full time

    A South Manchester-based property management company is looking to expand their in-house facilities help-desk team. The company manages a mixture of commercial and retail properties across the UK, providing maintenance and building fabric support. You will be joining the facilities help desk team to provide comprehensive administrative support with general...

  • Facilities Helpdesk Coordinator

    4 days ago

    Stockport, Greater Manchester, United Kingdom Hays Full time

    A South Manchester-based property management company is looking to expand their in-house facilities help-desk team. The company manages a mixture of commercial and retail properties across the UK, providing maintenance and building fabric support. You will be joining the facilities help desk team to provide comprehensive administrative support with general...

  • Helpdesk Coordinator

    4 days ago

    Manchester, United Kingdom Michael Page Full time

    To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client DetailsOur client is a global leader in commercial real estate services and investments.Description- Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams- Maintain client communication...

  • Helpdesk Coordinator

    3 days ago

    Manchester, United Kingdom Michael Page Full time

    To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description - Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams - Maintain client...

  • Helpdesk Coordinator

    3 days ago

    Manchester, United Kingdom Michael Page Full time

    To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client DetailsOur client is a global leader in commercial real estate services and investments.Description- Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams- Maintain client communication...

  • Helpdesk Planner/scheduler

    7 days ago

    Manchester, United Kingdom RX Plus Facilities Full time

    **Welcome to Mitie Group Ltd!**: **Position: Helpdesk Planner/Scheduler**: **Temporary Position Details**: We are currently looking for a Helpdesk Planner/Scheduler to join our team at Mitie Group Ltd in ATLAS BUSINESS PARK, WYTHENSHAWE, Manchester, GREATER MANCHESTER, North West England, M225PR, United Kingdom. This is a temporary position starting on...

  • Facilities Administrator

    3 weeks ago

    Manchester, United Kingdom Macro Full time

    Facilities Coordinator Ref: 29941 Manchester We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong...

  • Facilities Administrator

    3 weeks ago

    Manchester, United Kingdom Macro Full time

    Facilities Coordinator Ref: 29941 Manchester We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team. As a Facilities Coordinator, you will be responsible for ensuring the smooth operations of our facilities and maintaining a safe and functional work environment for our employees. This role requires strong...

  • Facilities Administrator

    2 weeks ago

    Stockport, Greater Manchester, United Kingdom Energy Jobline CVL Full time

    Role - Facilities Coordinator / Helpdesk Coordinator Your role as a Facilities Coordinator: You will report into Head of Facilities Management and work in a team of 3. You will support the Head of FM and Senior FM in managing the helpdesk and administration within the facilities team. Your duties and responsibilities as a Facilities Coordinator: To...

  • Helpdesk Coordinator

    20 hours ago

    Manchester, United Kingdom Michael Page Full time

    To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teamsMaintain client...

  • Facilities Co-Ordinator

    6 days ago

    Manchester, United Kingdom Eden Brown Full time

    We are seeking for an Facilities Administrator to join our team. Here are the details of the position: Job title: Facilities Administrator Location: Manchester Working Arrangement: 10 AM - 2 PM Start Date: ASAP Payrate: £11ph PAYE or £14.95 umbrella Role: This role requires the highest level of client care and personal service to be delivered to...

  • Helpdesk Coordinator

    7 days ago

    Manchester, United Kingdom ENTO FM Limited Full time

    ENTO FM Limited is a fast growing facilities management and reactive property maintenance company, providing high-quality services to a diverse range of clients. We pride ourselves on our exceptional customer service, timely response, and skilled engineers who ensure the smooth operation and maintenance of various facilities. **Responsibilities**: - Gather...