Helpdesk Coordinator

2 weeks ago


Manchester, United Kingdom Michael Page Full time

To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team. Client Details Our client is a global leader in commercial real estate services and investments. Description

  • Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams
  • Maintain client communication via email, calls and other channels
  • Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics
  • Identify opportunities for improvement
  • Assist with monthly client reports
  • Obtain quotes and facilitate POs
  • Ensure RAMS and competencies are received from contractors
  • Provide reception cover as and when is needed
Profile
  • 1 to 2 years experience of a Facilities of helpdesk environment is ideal
  • Confident and a strong communicator
  • Good Administrative and computer skills
  • Excellent telephone manner
  • Organised and calm in busy environments
  • Experience of Purchase order management
  • Good Excel skills
Job Offer
  • Fantastic career growth
  • Huge learning opportunity
  • £22,000 pa
  • Company benefits
Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours

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