Helpdesk Planner/scheduler
2 weeks ago
**Welcome to Mitie Group Ltd**:
We are currently seeking a Helpdesk Planner/Scheduler to join our team at Atlas Business Park in Wythenshawe, Manchester, Greater Manchester, in North West England, United Kingdom.
**Job Title: Helpdesk Planner/Scheduler**:
**Client: Mitie Group Ltd**:
**Location: ATLAS BUSINESS PARK, WYTHENSHAWE, Manchester, GREATER MANCHESTER, North West England, M225PR, United Kingdom**:
**Category: Helpdesk Planner/Scheduler**:
**Start Date: 11/03/2024**:
**End Date: 28/05/2024**:
**Shift Start: 08:00:00**:
**Shift End: 17:00:00**:
**Payment Rate: £10.42 per hour**:
As a Helpdesk Planner/Scheduler at Mitie Group Ltd, you will be responsible for coordinating and scheduling helpdesk services to ensure smooth operations and efficient customer service delivery.
This is a temporary position starting on 11th March 2024 and ending on 28th May 2024. The shift will run from 8:00 AM to 5:00 PM, with a payment rate of £10.42 per hour.
Your main duties and responsibilities will include:
Managing incoming service requests and allocating resources accordingly
Scheduling and coordinating helpdesk staff to ensure adequate coverage
Communicating with clients and internal teams to coordinate service delivery
Monitoring and tracking service requests to ensure timely resolution
Updating and maintaining accurate records of service activities
Assisting in the development and implementation of service schedules and plans
Providing administrative support to the helpdesk team as needed
To be successful in this role, you will need:
Excellent organizational and multitasking skills
Strong communication and interpersonal abilities
Attention to detail and accuracy in work
Ability to work independently and as part of a team
Previous experience in a similar role is desirable but not essential
If you are looking for a dynamic and challenging temporary position as a Helpdesk Planner/Scheduler, then Mitie Group Ltd is the place for you
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