Facilities Helpdesk Administrator

2 weeks ago

Manchester, United Kingdom ISS Facility Services Full time

**Facilities Helpdesk Administrator**

**Manchester**

For more information on salary and our excellent benefits - please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed

Join our dynamic team as a Facilities Helpdesk Administrator and play a crucial role in ensuring our clients receive exceptional service.

As a key member of the contract delivery team, you will be responsible for managing and resolving any technical issues that arise, ensuring that our service delivery exceeds our clients' expectations.

With your understanding of PPMs and Compliance, you will be instrumental in planning and supporting the work of our delivery teams and external service providers. You will have the opportunity to collaborate with a talented and dedicated team, working together to provide our clients with the highest level of service possible.

**Key Responsibilities**_**_
- Day-to-day interaction with client & associated staff for the receiving & logging of tasks to the CAFM system
- Manage all open jobs until completion including but not limited to:

- raising and managing purchase orders to contractors
- regular communication with engineering team, subcontractors and client
- regular system updates to reflect job status at every stage
- rescheduling jobs where required
- arrange appointments with client where required
- deal with any queries/escalations and respond accordingly
- other jeopardy management
- use available reporting to manage open jobs and own workload
- receiving & correctly processing documentation relevant to the tasks
- liaising with management team to ensure process are correctly operating to ensure compliance is adhered to
- Liaise with other teams where required to ensure job completion to customer satisfaction
- Liaise with suppliers for confirmation of servicing timescales as well as documentation control

**Professional and personal competencies/qualifications**_**_
- Educated to CSE/GCSE standard with at least 5 Grade C passes or above OR an NVQ qualification in Business Administration, Customer Service, ICT or equivalent
- Previous experience in a customer service, contact centre or administrative role
- Call handling experience
- Proficient in Microsoft Office programmes
- Excellent communication skills to all levels of ISS, contractors & client
- Evidence of working within a team, supporting and working with others to reach organisational goals
- Organised with good planning ability, to organise / schedule events and activities
- Capability to understand and analyse statistical data

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

**If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739**

**Job Types**: Full-time, Permanent

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: 108613

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