Facilities Helpdesk Operative Casual

1 month ago


Manchester, United Kingdom Sodexo Full time

Job Introduction
Liaise with the Facilities Management service staff in a professional manner in order that a quality service is provided at all timesReport and detail any disruption to the Helpdesk system immediately to the Helpdesk Supervisor or the Service Manager in their absenceOperate the service in accordance with the Helpdesk Procedures ManualProvide the service in accordance with Health and Safety proceduresUndertake any reasonable duty as directedPromote a friendly, helpful, courteous and professional imageUndertake training in customer care and IT systemsLiaise with contractors and maintain appropriate documentation (e.g. pest control)Communicate site failure and incident notifications to the senior management teams



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