Experienced Helpdesk Administrator
7 months ago
Job Summary:
**Responsibilities**:
- Analyse helpdesk performance metrics and implement improvements
- Provide IT support and troubleshoot software issues
- Manage DNS, TCP/IP, LAN, Windows Server, Linux, and SCCM
- Communicate effectively with team members and end-users
- Oversee software troubleshooting processes
**Skills**:
- Proficient in analysing helpdesk performance
- Strong knowledge of DNS, TCP/IP, LAN, Windows Server, Linux, and SCCM
- Excellent communication skills for interacting with team members and end-users
- Ability to troubleshoot software issues effectively
Join us as a Helpdesk Manager to lead our IT support team in delivering top-notch services and maintaining efficient helpdesk operations.
**Job Type**: Temp to perm
Pay: £16,971.57-£30,952.88 per year
**Benefits**:
- Company pension
- Discounted or free food
- Employee discount
Schedule:
- 8 hour shift
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: In person
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