Experienced Helpdesk Administrator

7 months ago


Manchester, United Kingdom Gen Hospitality Full time

Job Summary:
**Responsibilities**:

- Analyse helpdesk performance metrics and implement improvements
- Provide IT support and troubleshoot software issues
- Manage DNS, TCP/IP, LAN, Windows Server, Linux, and SCCM
- Communicate effectively with team members and end-users
- Oversee software troubleshooting processes

**Skills**:

- Proficient in analysing helpdesk performance
- Strong knowledge of DNS, TCP/IP, LAN, Windows Server, Linux, and SCCM
- Excellent communication skills for interacting with team members and end-users
- Ability to troubleshoot software issues effectively

Join us as a Helpdesk Manager to lead our IT support team in delivering top-notch services and maintaining efficient helpdesk operations.

**Job Type**: Temp to perm

Pay: £16,971.57-£30,952.88 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person


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