Administrator/ Helpdesk/ Data Input/ Payroll
3 months ago
Job Introduction
We partner with our Network Rail routes and regions, delivering critical services and essential equipment to help get passengers and good to where they need to be. To find out more watch our video.
**About Shared Services**
Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, accounts, finance, controls and compliance, reporting, recruitment and helpdesk support.
**What will you be doing?**
Main Responsibilities
- Keep customers informed of the progress of their queries / expected delivery updates
- Collaborate with internal teams to share information and best practice, working towards targets and providing first class service
- Build rapport and customer confidence by dealing with queries effectively
- Continually looking for ways to improve our processes, systems and the service we offer our customers
- Deal with sensitive and confidential information, adhering to GDPR.
**We want you if you can**:
- Take ownership for the activities allocated and work to agreed timescales
- Deliver (administration/ customer service or data entry) tasks right first time and have strong attention to detail
- Can communicate at ease with internal colleagues, our wider employee network and external businesses we work with
- Computer literate and can navigate your way around a variety of systems
- Work as part of a team to deliver collective objectives and drive continuous improvement
About The Company
**This role is based in Shared Services**:
Our Shared Services team deliver specialist processes that have a direct impact on the performance of Network Rail, our customers and suppliers. These services include payroll, recruitment and onboarding, payables, receivables, financial accounting, reporting, controls and compliance, and helpdesk support.
**About Network Rail **We own, repair, and develop the railway infrastructure in England, Scotland and Wales. We Matter To Millions - YouTube). We are a Stonewall Top 100 Employer
**We’re an organisation where people matter. We matter to millions.**
As one of the UK’s leading equal opportunities employers, our values and the way we behave is important to us and we have created an environment where we value and respect every individual's unique contribution. We have seven employee networks that provide fantastic support, opportunities and development for applicants from all backgrounds. Click here for more information
Package Description
**Role Title**: Administrator/ Helpdesk/ Data Input/ Payroll
**Salary**:£21,820
**Contract Type**:Permanent and Fixed Term Opportunities available
**Location**: Square One | 4 Travis Street | Manchester M1 2NY (Hybrid Working 60% of your time in the office)
**Working for us you will get access to**:
- A blend of home and office working (city centre location)
- 28 days holiday's **+** bank holidays
- A **huge **75% discount on leisure travel on most Train services throughout the UK (United Kingdom) + A **huge** 75% discount on commuter on train travel in addition to leisure travel
- Regular 1-1s with your manager discussing your development
- A laptop to call your own for the duration of your employment
- A range of enhanced pension schemes
- Shopping discounts/ Cycle to work schemes/ gym memberships and much more
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