Contract Helpdesk Administrator

6 months ago


Manchester, United Kingdom Bridge of Hope Full time

We are seeking for an **Contract Helpdesk Administrator **to join our team.

Here are the details of the position:
**Job title**:Contract Helpdesk Administrator

**Location**:Manchester

**Working Arrangement**: 9 AM - 5 PM
- Start Date**: ASAP**:

- Payrate**:£26 -£27k per year £13ph PAYE to £14 PAYE Temp to Perm**

**About you**
- Must have call centre experience

**Role**:

- Working as part of a contract admin and helpdesk team, this role has particular focus on the administration of quoted works, preparing quotations for issue, raising POs to subcontractors, chasing up start/completion dates, update of client quote register, querying costs with subcontractors and general support to the quoted works management team.
- Helpdesk: Handling work orders for reactive and planned works, including assignment to engineers/subcontractors, completion of work orders, uploading documentation, chasing up open jobs. Chasing engineers/subcontractors/suppliers for maintenance reports for uploading to Maximo
- Actively review open work orders to ensure attendance/completion within SLA/KPI timeframes where possible and to keep open jobs to a minimum.
- Support with the preparation and review of data for SLA/KPI monthly reports.
- Administration support for quoted works, including raising new quotes, issuing POs to contractors and chasing contractors for dates. Updates to client Quote Register.

Support with administering the Security ID and permit process when required.
- Support with the Issue of quotations for remedial works and projects on site & obtaining quotes from suppliers
- Assist with pulling documentation and data together to support monthly invoicing
- Ordering parts required for remedial works once approved by the client
- Raising /Approval of SAP purchase orders/invoices
- General filing of documents & printing/collating

Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.


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