Helpdesk Administrator
3 days ago
**The Company**
Vapoholic is a leading manufacturer and online retailer of e-liquid and CBD products. We are now looking to hire a detail orientated Helpdesk Adminstrator to join the team as we aim to build a reputation for providing the very best customer experience in our industry.
**The Role**
You will be an organised and enthusiastic with and have strong previous experience in experience customer service. You will be responsible for managing all customer contact and providing solutions to all help inquiries. This will include:
- Responding to all customer inquiries ensuring that all answers are knowledgeable, accurate and above all, helpful
- Maintain our excellent customer service ratings (Platinum Trusted Feefo Partner)
- Be a fountain of knowledge of all our products to assist customers in the best way possible
- Process replacements, returns, and refunds
- Create reports on common issues and suggest solutions to improve customer experience
- Answering telephone calls and live chats
- General business administration duties
**What you will bring to the team**
- An energetic personality
- Great attention to detail and fantastic data management skills
- Be the spokesperson of our customers and their experience.
- Experience with ZenDesk advantageous but not necessary.
**Why Join Vapoholic?**
Vapoholic is an ambitious company with hand picked talent. You will be working along side a passionate and enthusiastic Digital Marketing team and will be supported throughout your role with talented marketers, designers, and developers. This is a company of growth with amazing opportunities to share that growth with your next step in your career.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: One location
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