Helpdesk Advisor
7 months ago
**Helpdesk Advisor**
**Salary - £26,000 per annum**
**Office-based in Manchester City Centre**
**Immediate Start**
We are currently working with a rapidly growing company within Facilities Management who are looking for a career motivated, ambitious individual to join their Helpdesk team. This is an excellent opportunity if you're looking to progress into a stimulating Case management position with great benefits and progression.
**Responsibilities: -**
- Ensure all new customer enquiries are correctly processed by working with the Commercial, Operational and Resource Planning teams.
- Communicate with operatives to deal with any issues in the delivery of the services.
- Assist the commercial team in ensuring that all jobs are booked onto the system correctly.
- Ensure all new customers data is set up correctly on the CAFM system with billing/delivery addresses.
**Key Requirements: -**
- 2 years' experience in a Facilities Management Help Desk, Administrator, Advisor, Case Handler, or Manager position.
- Good attention to detail and ability to spot issues with data and recommend solutions.
- Flexible and able to react quickly to the needs of the customer and emergency works.
- Ability to deliver quality results under pressure and prioritise workload.
- Experience using CRM software and proficiency using MS Office.
- Experience in Facilities Management or with a CAFM system (desirable).
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£26,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
**Experience**:
- Help desk: 1 year (preferred)
- Facilities management: 1 year (required)
Ability to Commute:
- Manchester, M2 4LQ (required)
Ability to Relocate:
- Manchester, M2 4LQ: Relocate before starting work (required)
Work Location: In person
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