Helpdesk Specialist

6 months ago


Manchester, United Kingdom e2open Full time

**HELPDESK SPECIALIST**

**POSITION OVERVIEW**

The Helpdesk Specialist reports to the Manager / Leads of IT and is directly responsible for supporting the Windows and Cloud infrastructure. This position interacts directly with all IT functional areas (e.g., Helpdesk/Desktop Support, Security and Compliance). The Helpdesk Specialist must excel at multi-tasking and have the ability to ramp up quickly in a dynamic, high-tech environment. The role will possess in-depth technical skills.

RESPONSIBILITES:

- Image and deploy systems to users.
- Patch Windows clients with Security and Application updates provided by Microsoft.
- Participate in Follow-the-sun operations.
- Maintain Windows systems, DNS, Active Directory, and other core infrastructure components in an enterprise environment.
- Collaborate across teams on detailed technical requirements, implementation approaches and problem solving.
- Work to create process and procedures around technology.
- Other tasks and activities as assigned.

QUALIFICATIONS AND EXPERIENCE:

- 3-4 years of experience administering enterprise class environments.
- Experience in maintenance and monitoring of highly available and scalable system infrastructure.
- Detailed knowledge of Windows Clients operating systems including advanced troubleshooting.
- Experience in managing collaboration suite i.e. (Office 365 Products)
- Familiarity with patch management system (SCCM, Manage Engine, etc.)
- Must adapt to changing requirements, deadlines and priorities with a positive attitude.
- Willing to participate team's on-call schedule.
- Ability to be creative, efficient, and productive with mínimal supervision or guidance.
- Must be able to work alone and as part of a team.
- Must be able to give and receive constructive criticism.
- Must have great customer support skills.

PHYSICAL REQUIREMENTS:

- General office environment and responsibilities requiring:

- Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
- Placing and receiving phone calls
- Occasionally moving and lifting objects up to 20 pounds
- May require 10% travel or more if needed
- E2open participates in the E-verify program in certain locations, as required by law._



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