Customer Service Helpdesk Specialist
5 days ago
We are seeking a skilled Customer Service Helpdesk Advisor to join our team at JOBWISE. As a Customer Service Helpdesk Advisor, you will be responsible for handling incoming customer queries via telephone, email, and live chat. You will develop an in-depth knowledge of our company's products and services, and provide exceptional customer service to our clients.
The salary for this role is GBP24,000pa, with a realistic OTE of GBP26,400pa. You will work 4 x 10hr shifts across 7 days, Monday to Friday between 8am - 8pm, and Saturday and Sunday between 8am - 6pm. Overtime is available, paid at double time.
As a Customer Service Helpdesk Advisor, you will also have the opportunity to work from home one day a week, and have access to hybrid working arrangements. You will receive 25 days holiday + bank holidays.
Key responsibilities of the role include:
- Handling customer queries via telephone, email, and live chat
- Developing knowledge of our company's products and services
- Providing exceptional customer service
Key benefits of the role include:
- Overtime available, paid at double time
- Hybrid working arrangements
- 25 days holiday + bank holidays
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