Property & Facilities Helpdesk Specialist

2 months ago

Manchester, United Kingdom The Ardonagh Group Full time
About the Role

We are seeking a highly skilled and motivated Property & Facilities Helpdesk Specialist to join our Operations team at The Ardonagh Group. As a key member of our team, you will play a vital role in providing exceptional support to our customers and stakeholders.

Key Responsibilities
  • Customer Service: Respond promptly and professionally to customer inquiries, ensuring that all requests are resolved in a timely and efficient manner.
  • Maintenance Coordination: Collaborate with our service partners to identify and resolve maintenance issues, ensuring that all tasks are completed to the highest standard.
  • Supply Chain Management: Build and maintain strong relationships with our suppliers, ensuring that all contracts are managed effectively and that our customers receive the best possible service.
  • Performance Monitoring: Monitor and analyze maintenance performance data, identifying areas for improvement and implementing strategies to enhance our service delivery.
  • Administrative Support: Provide administrative support to the P&F Helpdesk Manager, including tasks such as raising purchase orders and reconciling invoices.
Requirements
  • Experience: Proven experience in a helpdesk or customer service role, with a strong understanding of maintenance and supply chain management.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Qualifications: IT literate and able to learn new systems and processes quickly.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including a pension scheme and 24-hour employee assistance support.
  • Career Development: Opportunities for career development and progression within The Ardonagh Group.
  • Collaborative Environment: A collaborative and supportive work environment, with a strong focus on teamwork and customer satisfaction.

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