Helpdesk Advisor

4 months ago

Manchester, United Kingdom The Ardonagh Group Full time

**Property and Facilities Helpdesk Advisor - Manchester - ARDJH886001**

**Purpose of the Role**

Based in Central Manchester, this exciting new Property & Facilities (P&F) Helpdesk Advisor opportunity has arisen to join our Operations team to provide support in planning maintenance to ensure we are compliant with regulations, dealing quickly and professionally with issues as they are reported to us and to provide class leading customer service.

You will report to the P&F Helpdesk Manager whilst working closely with the wider P&F team and Service Partners to help provide a best-in-class service by creating and maintaining great places to work.

**What you will do**

This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all of the following and more:

- Identify issues and appoint the appropriate service partner to undertake required tasks and/or repairs.
- Build and maintain relations with Hard and Soft service providers. Chasing suppliers where necessary and updating customers.
- Monitor planned and reactive maintenance performance, identify poorly performing tasks and effect remedial action to ensure timely completion.
- Administration tasks including:Raising PO’s and reconciling invoices associated with reactive and planned maintenance.

Obtaining quotes and submitting for approvalScanning and Archiving duties as required.Assist the P&F Helpdesk Manager in monthly reporting, to identify trends and manage the risks more effectively.Support internal customers with the use of internal systems i.e. Click Travel
- Maintain a high level of accuracy when obtaining and inputting information.
- Manage accounts with suppliers e.g. Royal Mail, stationery suppliers etc.

**Who we are looking for**

This is an opportunity for an IT literate, passionate, motivated, organised and enthusiastic individual who works well as part of a team but can also use their initiative. You will need to be professional, innovative and open to challenges and change whilst having a can-do, hands on approach. We are looking for someone is/has:

- Experience in a helpdesk or call centre service, demonstrating the ability to develop productive working relationships with customers and suppliers.
- Experience managing a supply chain/contractor performance.
- Excellent communication skills with the ability to ask the right questions and determine the correct course of action.
- Willingness to learn and develop new skills/knowledge.

If you have COSHH and/or IOSH qualification together with experience of Dynamics 365 and Concept FM, that would be advantageous but not essential.

In return you will be welcomed and supported by our Ardonagh family and be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

- Holiday entitlement of 26 days plus bank holidays
- Opportunity to progress your career across the entire Ardonagh family
- Pensions scheme for when you feel it’s time to retire
- 24-hour support for physical and mental wellbeing
- 1 days paid volunteering day to give back to our communities
- The Spotlight Awards, where we shine a light on the brightest talent across our group

Why not check us out on LinkedIn to find out what life’s really like at Ardonagh.

The Ardonagh Group is one of the UK’s largest independent brokers with over 9000 dedicated and passionate professionals across the country, and worldwide, facing and dealing with our clients’ challenges, offering an enviable range of products, services and solutions to their clients. We are progressive, passionate and proud of the work we do, across all sectors of the business. Therefore, we need highly capable people to join our team to make this a reality

So if this sounds like you, and you are looking for a new challenge where you can learn and develop your career, then this could be a great opportunity for you.

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free flu jabs
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Referral programme
- Store discount

Schedule:

- Monday to Friday

Application question(s):

- What is your salary expectation?
- Are you within an easy commute of Central Manchester?
- On what basis are you eligible to work in the UK?

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: ARDJH886001

  • Helpdesk Advisor

    5 months ago

    Manchester, United Kingdom Mitie Full time

    **Job Overview** Salary £22,672 Hours: 40 Hours per week Contract type: Full Time Location: Atlas Business Park - Manchester - Wythenshawe - Pacific House We are looking for a Helpdesk Advisor to join our team. You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are...

  • Helpdesk Advisor

    5 months ago

    Manchester, United Kingdom S&A Resourcing Solutions Full time

    **Helpdesk Advisor** **Salary - £26,000 per annum** **Office-based in Manchester City Centre** **Immediate Start** We are currently working with a rapidly growing company within Facilities Management who are looking for a career motivated, ambitious individual to join their Helpdesk team. This is an excellent opportunity if you're looking to progress...

  • Helpdesk Advisor

    1 month ago

    Manchester, United Kingdom CV-Library Full time

    Helpdesk Advisor - Manchester Monday - Friday 8am - 5pm £25,459 Are you looking for a new challenge? Do you have experience within Customer service, Administration or Helpdesk? If so, we would love to hear from you! Working within the Facilities sector, no two days will be the same! We are looking for a number of temporary staff to hit the ground...

  • Helpdesk Advisor

    3 weeks ago

    Manchester, United Kingdom Search Full time

    Helpdesk Advisor - Manchester Monday - Friday 8am - 5pm £25,459Are you looking for a new challenge? Do you have experience within Customer service, Administration or Helpdesk? If so, we would love to hear from you!Working within the Facilities sector, no two days will be the same! We are looking for a number of temporary staff to hit the ground running...

  • Helpdesk Advisor Communities

    5 months ago

    Manchester, United Kingdom Mitie Full time

    Salary £22,672 - Hours: 40 Hours per week - Location: Atlas Business Park - Manchester - Wythenshawe - Pacific House - Contract type: Full Time We are looking for a Helpdesk Advisor to join our team. You should be capable of delivering high levels of service, always remain professional and ensure Mitie's policies, processes and procedures are followed. As...

  • Facilities Helpdesk Advisor

    2 weeks ago

    Manchester, United Kingdom The Ardonagh Group Full time

    Job Title: Facilities Helpdesk AdvisorWe are seeking a highly organized and customer-focused individual to join our Operations team as a Facilities Helpdesk Advisor. This exciting opportunity will involve providing support in planning maintenance, ensuring compliance with regulations, and delivering exceptional customer service.Key Responsibilities:Respond...

  • Helpdesk Support Specialist

    1 month ago

    Manchester, United Kingdom Search Full time

    Helpdesk Advisor Job DescriptionWe are seeking a highly skilled and experienced Helpdesk Advisor to join our team at Search. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage multiple mailboxes and ensure timely responses to client inquiriesDeliver...

  • Helpdesk Support Specialist

    1 month ago

    Manchester, United Kingdom Search Full time

    Helpdesk Advisor Job DescriptionWe are seeking a highly skilled and experienced Helpdesk Advisor to join our team at Search. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage multiple mailboxes and ensure timely responses to client inquiriesDeliver...

  • Helpdesk Customer Advisor

    1 month ago

    Manchester, United Kingdom ENGINEERINGUK Full time

    About Network Rail Join the Dynamic Team at Network Rail: Become a Helpdesk Customer Advisor Today!Are you passionate about delivering top-notch customer service? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we want you to be a part of Network Rail's exceptional team as a Helpdesk Customer...

  • Property and Facilities Helpdesk Advisor

    2 months ago

    Manchester, United Kingdom Ardonagh Advisory Full time

    Property and Facilities Helpdesk Advisor - Manchester - 3 Hardman Sq , Spinningfields - ARD1035912 Purpose of the Role Based in Manchester, this exciting new Property & Facilities (P&F) Helpdesk Advisor opportunity has arisen to join our Operations team to provide support in planning maintenance to ensure we are compliant with regulations, dealing...

  • Helpdesk Support Specialist

    1 month ago

    Manchester, United Kingdom Search Full time

    Helpdesk Advisor RoleWe are seeking a highly skilled and experienced Helpdesk Advisor to join our team at Search. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage multiple mailboxes and ensure timely responses to client inquiriesDeliver outstanding...

  • Helpdesk Support Specialist

    1 month ago

    Manchester, United Kingdom Search Full time

    Helpdesk Advisor RoleWe are seeking a highly skilled and experienced Helpdesk Advisor to join our team at Search. As a Helpdesk Advisor, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Manage multiple mailboxes and ensure timely responses to client inquiriesDeliver outstanding...

  • Property & Facility Helpdesk Advisor

    4 weeks ago

    Manchester, United Kingdom The Ardonagh Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Property & Facility Helpdesk Advisor to join our Operations team. As a key member of our team, you will provide support in planning maintenance to ensure compliance with regulations, handle issues reported to us, and provide exceptional customer service.Key ResponsibilitiesRespond to...

  • Property & Facility Helpdesk Advisor

    4 weeks ago

    Manchester, United Kingdom The Ardonagh Group Full time

    About the RoleWe are seeking a highly organized and detail-oriented Property & Facility Helpdesk Advisor to join our Operations team. As a key member of our team, you will provide support in planning maintenance to ensure compliance with regulations, handle issues reported to us, and provide exceptional customer service.Key ResponsibilitiesRespond to...

  • Customer Service Helpdesk Specialist

    3 days ago

    Greater Manchester, United Kingdom JOBWISE Full time

    We are seeking a skilled Customer Service Helpdesk Advisor to join our team at JOBWISE. As a Customer Service Helpdesk Advisor, you will be responsible for handling incoming customer queries via telephone, email, and live chat. You will develop an in-depth knowledge of our company's products and services, and provide exceptional customer service to our...

  • Facilities Helpdesk Specialist

    3 weeks ago

    Manchester, United Kingdom The Ardonagh Group Full time

    Job Title: Facilities Helpdesk AdvisorAbout the Role:We are seeking a highly organized and customer-focused Facilities Helpdesk Advisor to join our Operations team in Central Manchester. As a key member of our Property and Facilities team, you will play a vital role in providing exceptional support to our customers, ensuring timely and efficient resolution...

  • Facilities Helpdesk Specialist

    3 weeks ago

    Manchester, United Kingdom The Ardonagh Group Full time

    Job Title: Facilities Helpdesk AdvisorAbout the Role:We are seeking a highly organized and customer-focused Facilities Helpdesk Advisor to join our Operations team in Central Manchester. As a key member of our Property and Facilities team, you will play a vital role in providing exceptional support to our customers, ensuring timely and efficient resolution...

  • Facilities Helpdesk Specialist

    4 weeks ago

    Manchester, United Kingdom The Ardonagh Group Full time

    Job Title: Facilities Helpdesk AdvisorAbout the Role:We are seeking a highly skilled and experienced Facilities Helpdesk Advisor to join our Operations team in Central Manchester. As a key member of our team, you will be responsible for providing exceptional customer service, managing maintenance requests, and ensuring compliance with regulations.Key...

  • Facilities Helpdesk Specialist

    4 weeks ago

    Manchester, United Kingdom The Ardonagh Group Full time

    Job Title: Facilities Helpdesk AdvisorAbout the Role:We are seeking a highly skilled and experienced Facilities Helpdesk Advisor to join our Operations team in Central Manchester. As a key member of our team, you will be responsible for providing exceptional customer service, managing maintenance requests, and ensuring compliance with regulations.Key...

  • Facilities Helpdesk Specialist

    1 month ago

    Manchester, United Kingdom The Ardonagh Group Full time

    Job DescriptionRole OverviewThe Ardonagh Group is seeking a highly skilled and experienced Helpdesk Advisor to join our Operations team in Central Manchester. As a key member of our Property & Facilities team, you will play a crucial role in providing exceptional customer service, ensuring timely completion of maintenance tasks, and collaborating with our...