Helpdesk Support Specialist
7 days ago
Totalis Solutions is a leading Construction, Fit-Out, and Facilities Management company with a strong presence throughout the UK. We are currently expanding our team to support our growing operations and are seeking a skilled Helpdesk Administrator to join our team in Manchester.
Key Responsibilities- Data Input: Update internal and external systems with accurate and timely information.
- Work Order Management: Review open work orders, identify reasons for delays, and take necessary actions to complete tasks.
- Customer Service: Provide excellent customer service to clients, responding to queries and concerns in a professional and timely manner.
- Team Support: Assist other team members as needed, promoting a collaborative and efficient work environment.
- Administrative Tasks: Perform other administrative duties as requested by line management, ensuring the smooth operation of the team.
- Proficient in Microsoft Office packages (Excel, Word, and Outlook).
- Good understanding of IT systems and processes.
- Experience with purchase order processes.
- Facilities Management experience, preferably in a public sector contract, is desirable.
- 2 years of administration experience within the last 5 years.
Totalis Solutions is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from suitably qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, religion, or belief.
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